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Reactivate a support thread to correct an answer?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by bwillner

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A previous thread on the support website has an incorrect answer: https://support.mozilla.org/en-US/questions/1288732

The responses may have been correct at the time, but there is an easy solution to this problem now. However, the thread has been archived so no new responses are allowed. The problem is a Google search (as well as other search engines and even a support.mozilla search) pops up this archived, incorrect response first. In some searches, a correct response cannot be found on the first page of search results.

It would be nice if there was a way to unarchive older questions to add a new answer to inaccurate or dated info.

All Replies (2)

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Hello! My name is Alex and I will be assisting you today. So I am sure I understand the problem, you are having trouble with Bookmarks, correct?

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Hi Alex, I found the solution to my bookmarks problem. I just wanted to correct the support discussion to have the correct answer, too.

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