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Thunderbird verizon email stopped

  • 7 replies
  • 1 has this problem
  • 10 views
  • Last reply by BVD

BVD
BVD
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August 4 my verizon.net email on thunderbird stopped receiving new mail. I keep getting server rejected login information. I resubmitted my password and still got same message. I manually reconfigured pop3 and even manually configured imap but both failed. I then deleted the account and same error when I tried to reinstall it. I then used Firefox to log into aol.com and used by verizon id and password to access it that way and it worked and my mail since august 4 has been retrieved. 

 What has changed that I can't access my verizon mail via thunderbird?  Since I can't contact AOL, I wonder if anyone else might have an anwser?
Thanks for any help you might give
 Bob
August 4 my verizon.net email on thunderbird stopped receiving new mail. I keep getting server rejected login information. I resubmitted my password and still got same message. I manually reconfigured pop3 and even manually configured imap but both failed. I then deleted the account and same error when I tried to reinstall it. I then used Firefox to log into aol.com and used by verizon id and password to access it that way and it worked and my mail since august 4 has been retrieved. What has changed that I can't access my verizon mail via thunderbird? Since I can't contact AOL, I wonder if anyone else might have an anwser? Thanks for any help you might give Bob

All Replies (7)

FredMcD
FredMcD
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What is/are the exact error message(s) ?

BVD
BVD Question owner
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..Host contacted; sending login information.. Then times out with: Sending of password for user id bob...@verizon.net did not succeed. Mail server pop.verizon.net responded 

 SYS/TEMP server error - please try again.
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
sfhowes
sfhowes
  • Top 10 Contributor
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Use app passwords for Verizon accounts:

https://support.mozilla.org/en-US/questions/1344702

BVD
BVD Question owner
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Thanks for the info, but my wife's PC also has my verizon.net email and when I try to get the email from her PC it fails with the same error. Not sure how thunderbird works, but there must be a different path going from thunderbird to aol than coming from the aol website since it works using firefox logging onto aol.com.

sfhowes
sfhowes
  • Top 10 Contributor
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Instructions are given in the link in my first reply: login to the AOL website with your Verizon account and password, create an app password for TB, remove the Verizon passwords from Saved Passwords in TB, restart TB and enter the app password when prompted for a password, check the box to save it in Saved Passwords.

BVD
BVD Question owner
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Changed password and entered new one when asked and got same error.

Think I'll stop using thunderbird for my verizon email and get it from the aol.com