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acces site canalplus (France)

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

gueringg
gueringg

Bonjour, depuis cette version w10/firefox v89.0.2 (ce matin en fait), l'accès au site canalplus.com ne marche plus ; par contre, en utilisant la navigation privée, ça marche ! Ca ne vient pas du site canalplus, car avec Chrome ou Edge, pas de problème.

==============================================

Hello, since this version w10 / firefox v89.0.2 (this morning in fact), access to the canalplus.com site no longer works; on the other hand, using private browsing, it works! It does not come from the canalplus site, because with Chrome or Edge, no problem

GG

Bonjour, depuis cette version w10/firefox v89.0.2 (ce matin en fait), l'accès au site canalplus.com ne marche plus ; par contre, en utilisant la navigation privée, ça marche ! Ca ne vient pas du site canalplus, car avec Chrome ou Edge, pas de problème. ========================================================== Hello, since this version w10 / firefox v89.0.2 (this morning in fact), access to the canalplus.com site no longer works; on the other hand, using private browsing, it works! It does not come from the canalplus site, because with Chrome or Edge, no problem GG

All Replies (1)

cor-el
cor-el

Bonjour

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window