Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ui changes

  • 11 replies
  • 1 has this problem
  • 22 views
  • Last reply by Seburo

more options

Seburo Seburo

   Top 10 Contributor
   Moderator

Today at 8:30 AM

Hi

I am going to close this thread as it appears to be a duplicate of:

https://support.mozilla.org/en-US/questions/1339264

I am not seeing any support request here for us to action or to assist

My previous thread locked yet again. There are several obvious questions and requests for support, yet the mod Seburo cant see them, or is choosing not to. So i'm staretring over again. Watch, here comes the disabled get bullied yet again.


In typical fashion, mozilla volunteers insist o go rewrite my letter somewhere else, on a dif page, on a dif site, in a dif location.

AGAIN, these concepts are ridiculous and not based in reality. In other forums, mods simply move posts to the appropriate topics.

Mozilla volunteers are now insisting we spend years learning and understanding the layout of their 1 forum, in order to post in what is their opinion of the proper location. If I could figure that out my own, I would have done so. But I couldn't. Mozilla makes it hard. \ So i'm reposting yet again, to show the world how this sector of human society continually gets pushed around and bullied, even when seeking support, and ZERO HELP IS EVER FORTHCOMING.

greetings,

the autistic and aspergers sector of society has an extremely difficult time with change. They have made petitions, submitted emotional testimony online in your forums, etc, and there has been a complete lack of response.

There is gobs of scientific data around this globally, and overzealous overlords in tech constantly change the way the product looks, ignoring the science. These changes do nothing for functionality for 99% of people, and doesn't generate revenue for anyone.

What it does do, is it harms, disengages, and disenfranchises this entire group of society. Where they already have an extremely difficult time, the tech world continues to march away from logic, science, and evidence, insisting decorative changes are necessary and required, when the reality is we all know, there is an over the top engineer or designer at 4am on a sunday going "OMG CHARLIE LOOK AT THIS FONT!!!!! IMPLEMENTING IT NOW!!!!!! OMG THIS BUTTON NEEDS TO BE OVER HERE NOW!!!!!"

And then, they force us to accept these changes, without warning, teaching or sharing the change, and without giving the majority the information they need, or the ability to understand or even use the change.

These changes toss their family and home lives into chaos, stress, weeks of slow, turtle like crawl back towards some stability in these humans lives. In extreme cases, these individuals can be physically violent with their family because they have social disabilities, emotionally damaging relations, love, and kindness, simply because the tech world is full of 1 up man ship, instead of logic or compassion.

The tech world can literally design build and create anything, except the concept of no change for those that need it most.

Every time there is these fundamental changes either to design or functionality, these humans retreat from the life they have that comforts them, they lose advancements in their personal lives, and it disturbs and can harm their well being, their home lives, and their relationships with their care takers.

The latest update for your browser changed my childs right click menu, that he spent months learning about how to change and setup for himself. He cannot understand or comprehend how he laboured for what to him seems to be an eternity, and one day when he fires his browser up, all his hard work is gone, that he literally spent months learning.

This time, because he cant reach his emotions, because of the changes firefox forcibly deepthroats planet earth with, he picked up his laptop and threw it out the rear window of the house, a total cost to repair and replace all damages amounting to just under $8000.

Because someone changed his personal stuff. In his private space. Located in his personal house, where he lives in privacy with his family. WHY WOULD THAT CHANGE? WHY SHOULD THAT CHANGE?. HIS PERSONAL ITEMS CHANGED IN HIS PRIVATE LIFE. And no one told him. No one educated him on it. No one told him why it would be better. No one provided him with the tools to use it. He spent months learning this stuff, and one day he woke up and his effort was erased from the planet.

Keep up the good work.


We're all wondering why this stuff is all ok?

Why is it ok to take a virtual machete to someone else's hard work because someone wants a different color?

Henry Ford never went into that car you bought, and changed the location of the steering wheel or the pedals.

Thomas Edison never went into your house, and changed out the light switches for a new design or shape.

GE never went into any ones home and changed the plastic bezel on our tv's.

But all of a sudden, we have a tech world where the only constant, is change. Change of colors and buttons, which in most cases, the business world of making money, keeps saying is costing us, as a society, billions now, and its not generating revenue, its a loss and write off. The business world struggles to keep up with dynamic products, reeducating and relearning, because some digital exist in a logic vacuum.

Speaking of losses, even the general public sees little to no value in change that serves nothing but whimful designers. In fact, the majority of research indicates that the public would rather be able to makes their own style and design changes, instead of the dynamic, impossible to keep up with changes that have morphed into a false idea of progress in the computer world.

CHANGING COLORS AND BUTTONS AND FONTS IS KILLING THESE VERY SPECIAL PEOPLE INSIDE. AND IT ISN'T THEIR FAULT. ITS A DISABILITY

When can we expect Firefox to reach the reality that the public already knows?

This was also sent as an email, to mozilla press, via the web form. As of today, the recieving email address is unknown and hidden, because instead of posting a public address, mozilla uses a web form preventing a submitter from retaining a copy for themselves in most cases, in the form of sent mail. That in and of itself, at face value, appears to be intentional, a deceptive process of false engagement. Another disturbing fact in all this, is that more and more companies are hiding the who/what/where/why of their leadership.

As an individual, i am becoming more and more leery of companies and organizations that hide all forms of contacts and insist people use a forum, where they may or may not get a response, resulting in zero accountability in most cases. (When organizations ask for free public volunteers to be members and help the public, that amounts to social theft. Multiple countries on earth have outlawed this type of behavior, as it resembles an unpaid internship, resulting in free monetary maintenance value for profit oriented organizations, which I acknowledge firefox is not).

If an email submitter cant archive or even retain a sent email, because their point of contact was forcibly moved to an unaccountable web form, any organization can deny all existence of submissions, and thus wash their hands of all responsibility and plead ignorance.

If your organization truly advocates for a healthy internet as it virtue signals, then this letter would never have been necessary.

Every single person on earth, is trying to understand, for 25 years, why our lap top and computer screens are 14 to 20 inches wide, and when we send an email or forum submission to firefox, all the text exists inside a 2 inch by 2 inch window, with 10 inches of unused dead space surrounding the text field, complicating and making editing and fluid reading 100% impossible. We cant read 1 complete line at once, we have to scroll and scroll and scroll in order to read 1 SINGLE SENTENCE. And then you forget what you typed in the previous line because your eyes cant flit and read it in an instant, you have to grab a mouse and scroll, causing you to forget what you were trying to edit, making you go back and find the questionable entry all over again, repeating the process. Tiny text entry boxes are personal time thieves, requiring more effort and time to use. And then because the text box is so small, some people simply write in MS Word or a text document, and copy pasta it over, because you can see multiple lines and paragraphs simultaneously, simplifying and smoothing the editing and proof reading process, all because of a design fail that has been implemented globally as good because its something different than what to used to exist, when we all admit the functionality is a complete failure in all aspects.

Imagine that. Not using the firefox submission form makes life easier to contact firefox. WOW. What a paradox.

These are absolutely preposterous concepts, yet they have existed for 25 years and more. Everyone I know objects, and finds it ridiculous. Yet it persists.

We keep pushing people away and disengaging some, because the rest can cope or deal, or simply to choose assimilate because they feel 100% powerless to have a voice.

The new tab "button" hovers over the browser, and to my aspergers child, seems to be disconnected from the tab and in the wrong place. With no ability to fix, commence bay glass window shatter countdown.

$8000 repair bill in 10, 9, 8, 7, 6........

.....because layouts, colors, button placements and designs, are changed. And nobody asked for it.

               Addendum: I have always set up my mouse to scroll 3 lines with a scroll. This letter, takes me 4 minutes to scroll through, even thought it is only 1 page. Because the text box is 2 inches wide**** 

What a ridiculous waste of time, effort, energy, and my life. Thanks firefox. Thanks for promoting a healthy and safe internet.

To add to the above, i made an account or something to post this on this forum, i never save passwords or logins for any accounts and ff displays no known logins or passwords in my settings, yet this site has only ever asked me to login once, somehow somewhwere saving my information that i dont want saved, anywhere anyhow.


to furthur add insult to injury, the most used font on earth is helvitica, which has been removed from the entire firefox browser.

We are now expected to all be engineers and developers and self code our browsers to provide basic functionality to ourselves.

What an absolute slap in the face to human beings.


Thanks again for promoting that healthy internet.


Note for Serburo: If you actually honestly read my post, you will find multiple questions, and multiple requests for support. Do not lock without proper responses this time, as you have now violated the firefox support mandate twice.

All Replies (11)

more options

Ok

Aside from feedback about Firefox, what is the support request that you have?

more options

paragraphs 1 through 7 cover that it isnt clear where to post. thats a very obvious clear request for support, but there is no answer forthcoming and you closed the thread. Not sure what you were looking at.

paragraphs 8 through 14 cover the fact the no information or toools are provided when changes are forcefully deepthroated, and is a very clear and obvious request for support. It also covers the negative effect on the user. All of that was ignored, no response was forthcoming, and you closed the thread. Not sure what you were looking at.

paragraphs 9 through 17 cover how a buttons useless design changes forcefully deepthroated upon the users effects the user and requests to understand how this improves the user interface. No answer was forthcoming, and you closed the thread. Not surte what you were looking at.

paragraphs 18 and 19 cover how the right click menu change was forcefully deepthroated upon the user, and clearly questions the logic of the change. No response was forthcoming, I have no futhur understanding of why ff did this, yet you closed the thread. Not sure what you were looking at.

If you want me to keep going, i see at least 8 more i can point out. But because i didnt put my questions in the form of a proper written old english question alex trebec, and instead i used casual english, you closed the thread. Still not sure why you did this. Not sure what you are looking at. ALso wondering why you volunteer your limited free time to an organization with 400 million in revenue, and million dollar salaries for leadership. But thats your business. I guess you intend on forcing compelled speech upon my child's aspergers issue in order to receieve a response, or even a modicum of understanding of why this community of special human beings is constantly shoved aside and bullied by industry. I'm also curious, how old are you?

more options

Hi

Okay, thank you.

In respect of where to ask for support, we do provide a Knowledge Base of documentation to help all users, with a further option of asking a question for a contributor to help.

The changes that have been made are available in our pre-Release channels and were advised to users beforehand who had signed up to receive communications from Mozilla.

The changes we have made are subtle (although I fully appreciate that it may not seem that way to everyone) and were based on how users see and use Firefox. The aim was to simplify and calm the interface, with fewer interruptions and distractions. This video explains more about the process we have gone through - https://www.youtube.com/watch?v=-Cyxdu0EwIk

I am sorry if I closed your substantial question a bit too quickly, but it appeared to me more as feedback than a support question. I hope that the information above helps clarify the changes we have made.

more options

OK i guess im just not clear enough for you and you alone.

Heres comes an old english format question just for you Mr. Alex Trebec, with a few pieces of information in front of the question, because they relate to the question:


On this forum, using google search, there are millions of posts questioning the logic of forcing changes constantly that dont provide functionality. Additionally, there are millions of posts questioning the logic of no or limited user customization in the formating etc. Additionally, there are 1000s of posts informing ff that aspergers and autism is highly sensitive to these changes, and that it harms them, and it harms their private lives, and their famlies cohesion. Additionally, there are millions of posts of plain regular regular users asking the same questions. If this exists like this, we could simply make users 100% responsible for their formatting. This would enable the feeling of dignity, freedom and control in what appears to be the majority of human beings. Or we could enable 2 separate builds of ff. One for the people who prefer their own settings and frequency of change to the UI, and a second build which allows ff to arbitrarily dictate what happens in peoples private lives through forcefully deepthroating an interface change.

Hey firefox, I have a question: Why do you seem intent on controlling user interface design, when so many indicate it is not preferred, and when so many indicate the harm, frustration, and issues it causes in their family and home lives, especially when they have special human beings in their families?

I thank you ff leadership for the response, and I look forward to the reply.

more options

Hi

Thank you for your question.

I am not aware of the 1000's of posts on this topic, but I can assure you that we do take your concerns seriously.

Please appreciate that as a support forum, we do tend to receive a disproportionate number of negative comments. There are also other comments online from many more people saying how much they like the subtle changes we have made to the interface.

You may wish to consider using the Enterprise version of Firefox (available from https://www.mozilla.org/en-GB/firefox/enterprise/). This will eventually update to the look of Firefox 89, but will not get as many updates in between (aside from vital security fixes). However, this version of Firefox may not be suitable as it will include may changes that have been introduced over time in one go and I can understand how that could be overwhelming.

more options

and the 1st person testimony elsewhere supports my previous statements.

https://www.glassdoor.ca/Reviews/Mozilla-compensation-and-benefits-Reviews-EI_IE19129.0,7_KH8,33.htm?countryRedirect=true

read the comments from the toronto based employee, regarding leadership, planning, and execution.

a total lack of ability is being displayed by leadership.

Still looking to understand Seburo, why you volunteer your free time to a company averaging 400 million in yearly revenue. They briefly upped the ante last year to close to 1 billion dollars in revenue. Most of us prefer spending our limited time on the planet with families and friends as opposed to donating our free time to to enormous organization with individuals recieving million dollar salaries.

more options

I am just a volunteer contributor, I am not in a position to comment on those comments.

From contributing to Mozilla I have the opportunity to learn new skills and help make the internet a better place.

more options

Well so like the obvious thing to me, would be to volunteer at a charity organization that needs these types of services, but cant afford to provide internally, and cant generate the revenue.

Obviously by paying these excessive salaries, mozilla has no problem generating revenue to pay for things it thinks it needs.

Surely a local to you organization would be better positioned to a) provide you with a benefit because you provided them with one, think community networking and b) you would be helping your local community, city, and country, instead of a planet wide organization, and c) (i mean no offense by this) you just seem to be pointing people to answers and support, which by most peoples definition should be a paid employees duties under customer service, and not something a volunteer or intern should (in canada we have outlawed this type of time theft and unpaid internships wherever profitability and revenue generation is possible). I'm not sure what you could be learning by "do, rinse, repeat, do rinse repeat." There doesnt seem or appear to be any personal growth or valuable experience in that type of work or volunteering.

Modified by spendit

more options

Mozilla is a not for profit, there are no shareholders, with funds going towards charitable programs and grants that help make the web better.

more options

Seburo said

Mozilla is a not for profit, there are no shareholders, with funds going towards charitable programs and grants that help make the web better.

Yes, I did say that in my original post.

spendit said

(When organizations ask for free public volunteers to be members and help the public, that amounts to social theft.  Multiple countries on earth have outlawed this type of behavior, as it resembles an unpaid internship, resulting in free monetary maintenance value for profit oriented organizations, which I acknowledge firefox is not).

</blockquote>

Now it is becoming painfully clear: There are multiple heavy issues with mozzilla ff and how the A) leadership behaves and responds to the users and community and also paid employees. B) Paid employees have little faith in leadership and the future at mozilla ff, and C) the volunteer side of the organization (which I believe amounts to an abuse of the public and has been outlawed in more than 1 jurisdiction) has little to no comprehension, on a continual basis, of what and how the public and user engages with them on,.

The only conclusion to be had in all of this, is that all of my time today, was a complete and utter waste, and would have been more productive spent elsewhere on other things.

Thanks again Seburo, another job well done.

more options

I think I am going to close this thread off now as we have moved beyond the topics covered in this support forum. You are welcome to open a topic in the Mozilla Discourse forum for a more general discussion at https://discourse.mozilla.org/.

Thank you.