Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox auto update no longer works

  • 3 replies
  • 1 has this problem
  • Last reply by joecrow2

more options

Firefox auto update has stopped working for me. Neither of the settings, see attached screenshot do anything, all I get is a popup saying a new version of firefox is available with a link to https://www.mozilla.org/en-GB/firefox/ I recently did a clean install of Win 10 pro x64 and this problem may have started then. I have another PC on the same network where auto download of updates are still working. Hopefully someone can point me to a way to get this working again.

Joe

Attached screenshots

Chosen solution

Well to answer my own question: It seems Firefox cannot download and install updates from a Windows non- admin account. When I login to an admin account and run Firefox the update proceeds automatically. Not sure this was the case in the past, maybe someone here can confirm or not?

Read this answer in context 👍 0

All Replies (3)

more options

Hi. Joecrow2

follow this steps to see if you have Automatically install updates and if not you can enable and it will auto update.

  1. click the Firefox button at the top left corner of the window.
  2. From the displayed menu, go to the Options > Options option.
  3. On the opened Options box, click to select the Advanced icon from the displayed icon bar.
  4. Once on the Advanced interface, click the Update tab.
  5. Under the Firefox updates section, click to select the Automatically install updates (recommended, improved security) radio button.
  6. Once done, click OK button to save the changes.
  7. Restart Mozilla Firefox to allow the changes to take effect.

If it is enabled then open Firefox in safe mode and see which extension is not letting Firefox auto update see this article on how to open Firefox in safe mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode

Helpful?

more options

I do not have a Firefox button at the top left of the window, I select options via the 3 horizontal lines icon in the top right of the window. As per the screen shot I attached in the OP auto update is enabled.

Quote:-"If it is enabled then open Firefox in safe mode and see which extension is not letting Firefox auto updatee"

No problem going into safe mode but how do I tell if an extension is not letting Firefox update? It did not update automatically while in safe mode!

Modified by joecrow2

Helpful?

more options

Chosen Solution

Well to answer my own question: It seems Firefox cannot download and install updates from a Windows non- admin account. When I login to an admin account and run Firefox the update proceeds automatically. Not sure this was the case in the past, maybe someone here can confirm or not?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.