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Bookmarks have disappeared after Firefox update

  • 2 replies
  • 2 have this problem
  • 620 views
  • Last reply by ctfox001

ctfox001
ctfox001

Firefox prompted me to update. I did. Then I only had two choices: exit or create a new profile, and since exit did nothing but close the program, I did the second thing. Now all of my bookmarks are gone - that I rely on for work. I need specific step-by-step instructions on how to get those back. I looked through several of the FAQs on this and none where helpful. I did not have a Firefox folder put on my desktop. Losing these bookmarks will be a major issue. Please help!

Firefox prompted me to update. I did. Then I only had two choices: exit or create a new profile, and since exit did nothing but close the program, I did the second thing. Now all of my bookmarks are gone - that I rely on for work. I need specific step-by-step instructions on how to get those back. I looked through several of the FAQs on this and none where helpful. I did not have a Firefox folder put on my desktop. Losing these bookmarks will be a major issue. Please help!

Chosen solution

Did you update to Firefox 85 as this version has been released today ?

Did you create a new profile or did you exit without creating a new profile ?

You can look at this article:

You can delete compatibility.ini in a profile folder if Firefox refuses to use this profile for some reason.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

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All Replies (2)

cor-el
cor-el
  • Moderator

Chosen Solution

Did you update to Firefox 85 as this version has been released today ?

Did you create a new profile or did you exit without creating a new profile ?

You can look at this article:

You can delete compatibility.ini in a profile folder if Firefox refuses to use this profile for some reason.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

ctfox001
ctfox001 Question owner

@cor-el Thank you so very much - the first article helped to solve the issue. I appreciate the quick response!