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Buying from Ebay can't pay via PayPal

  • 4 replies
  • 1 has this problem
  • Last reply by EF80

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When buying from Ebay, I click pay with Paypal, I am stuck with a white blank box with a revolving green circle - untill all these FANTASTIC updates it HAD use to work.

How can we get this to work - I have tried all the usual tricks by unticking this and that.

Firefox is becoming annoying and nausiating with their updating.

All Replies (4)

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Hi, try turning off 'Enhanced Tracking Protection' for that site (and if necessary, on each stage of the login/payment process) by clicking the shield icon at the left-hand end of the address bar while the page is loaded - Enhanced Tracking Protection in Firefox for desktop.

If that doesn't help, disable any ad blocker you may be using (and if necessary, on each stage of the login/payment process) then reload the site.

Hold down the Shift key when you start Firefox to start in Safe Mode. More - Troubleshoot Firefox issues using Safe Mode.

If it works in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

Note: If you use userChrome.css - you don't have it if you don't know what it is, this is also disabled in Safe Mode, so should be regarded as an additional - if unlikely suspect, and can be disabled to test by placing /* before, and */ after the file in the chrome folder, then restarting Firefox.

Try deleting ALL references to Paypal. To do that, open the 3-bar menu > Library > History, then click the Show All History link at the bottom of the list to open the History-library window. Search for Paypal in the Search History field in the top-right corner. Now in the search results, right-click on Paypal, and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a few minutes to complete the deletion, then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!


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Sorry, I tried all that and no go.


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Can you send a screenshot like mine so that we can see the issue? see screenshot Something is being blocked.


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Thank you jonzen4suse, I'll give that a try and post back, it's those blasted Firefox updates - IT HAD USED to work.... Firefox is getting so shambolic I had to install Google Chrome just to place the order, right now my basket is empty so I can't try it at the moment!


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