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Locked out of my account for no reason

  • 1 reply
  • 1 has this problem
  • 16 views
  • Last reply by jscher2000

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Hi,

Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous message: "The confirmation email we sent to xxx@gmail.com was returned and we’ve locked your account to protect your Firefox data"

That is not true. I am receiving emails just fine and I never lost access to my email account.

Help please!

All Replies (1)

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Google is having issues. The Gmail outage may be rejecting messages to your account from the Firefox Account server, or the problem may be very intermittent.

I suggest waiting until we hear more from the Firefox Accounts team on whether they can do something on the back end for all Gmail users affected by lockouts.