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My accouint as locked. Please unlock my firefox account.

Posted

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17413 solutions 157294 answers

Chosen Solution

Anything helpful here? *https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

Helpful Reply

Thanks for the reply cor-el. The post linked suggests to wait for 24 hours before trying again - I supposed there isn't much else I can do at this stage. I will check again tomorrow this time and update this post.

Thanks for the reply cor-el. The post linked suggests to wait for 24 hours before trying again - I supposed there isn't much else I can do at this stage. I will check again tomorrow this time and update this post.
Shadow110 1072 solutions 14836 answers

If you do not what was told to me is the 24hrs starts at the last request. So do not request again or it will be more like 48hrs.

If you do not what was told to me is the 24hrs starts at the last request. So do not request again or it will be more like 48hrs.
guigs 1072 solutions 11697 answers

@ bobbytod,

Please send me a PM with the email account if it is not working now, it seems to have been 24 hours.

@ bobbytod, Please send me a PM with the email account if it is not working now, it seems to have been 24 hours.

Question owner

I waited the 24 hours (and waited some more just to be sure), and it appears my account is working now. Thanks all!

I waited the 24 hours (and waited some more just to be sure), and it appears my account is working now. Thanks all!
guigs 1072 solutions 11697 answers

Happy to hear that.

Happy to hear that.