Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My accouint as locked. Please unlock my firefox account.

  • 6 replies
  • 5 have this problem
  • 1555 views
  • Last reply by guigs

more options

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

All Replies (6)

more options

Chosen Solution

more options

Thanks for the reply cor-el. The post linked suggests to wait for 24 hours before trying again - I supposed there isn't much else I can do at this stage. I will check again tomorrow this time and update this post.

more options

If you do not what was told to me is the 24hrs starts at the last request. So do not request again or it will be more like 48hrs.

more options

@ bobbytod,

Please send me a PM with the email account if it is not working now, it seems to have been 24 hours.

more options

I waited the 24 hours (and waited some more just to be sure), and it appears my account is working now. Thanks all!

more options

Happy to hear that.