Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Where is the QR Code?

  • 2 replies
  • 1 has this problem
  • 133 views
  • Last reply by Roberto

more options

On this page

 https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

it says

 5. Use the app to take a photo of the QR code, or click Can’t Scan Code to display a code to enter into the app. 

But I don't see a QR Code anywhere. What am I missing?

Thanks.

Attached screenshots

Chosen solution

2FA is already enabled and you can possibly generate and use recovery codes instead of the TOTP code. You need to toggle 2FA off and then on again to retrigger a QR code display, but that QR code is only used to initialize 2FA and setup the authenticator app. On other devices you only need to connect to the Sync account using the email and password and enter the 2FA TOTP code generated by the authenticator app on the mobile device.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

2FA is already enabled and you can possibly generate and use recovery codes instead of the TOTP code. You need to toggle 2FA off and then on again to retrigger a QR code display, but that QR code is only used to initialize 2FA and setup the authenticator app. On other devices you only need to connect to the Sync account using the email and password and enter the 2FA TOTP code generated by the authenticator app on the mobile device.

Helpful?

more options

Thanks cor-el. Disabling 2FA and then re-enabling it did the trick. That doesn't really make sense to me, but it's working now -- thanks!

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.