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godaddy login fails

  • 8 replies
  • 2 have this problem
  • 12 views
  • Last reply by rickyo

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Using v.80.0.1 (according to FF/Help/About) on Win10-64bit. Cannot log into godaddy.com. Error message is "Yikes! Something went wrong. Please, try again later." Works fine with Chrome, so have to believe it's in FF. Tried changing various settings in Options/Privacy& Security. Anyone else having issues, or better yet, a solution??

Thanks in advance.

Chosen solution

Thank you for testing that.

It seems if you are starting on this sign-in page

https://sso.godaddy.com/?realm=idp&path=%2fproducts&app=account

then your form input is sent in the background to

https://sso.godaddy.com/v1/api/idp/login?realm=idp&path=%2Fproducts&app=account

That is the same server, so it shouldn't be blocked by Tracking Protection or third party cookie settings. It's difficult to think of other settings that might be involved in this problem.

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All Replies (8)

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That's not a very specific error message...

Could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Helpful?

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Unfortunately, didn't solve the issue.

Next step?

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Any other ideas?? (Anyone home?)

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Chosen Solution

Thank you for testing that.

It seems if you are starting on this sign-in page

https://sso.godaddy.com/?realm=idp&path=%2fproducts&app=account

then your form input is sent in the background to

https://sso.godaddy.com/v1/api/idp/login?realm=idp&path=%2Fproducts&app=account

That is the same server, so it shouldn't be blocked by Tracking Protection or third party cookie settings. It's difficult to think of other settings that might be involved in this problem.

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Thank you!

The first link you provided, now seems to work. Why? I do not know. I tried the simplified godaddy.com/ URL and then logged in and it worked. (The second link spit back a 405 report JSON listing.)

Magic, (and your help)!

Thanks again.

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Hello.

Still get the YIKES error on FIREFOX.

Other browers work fine.

Thoughts?

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DuddleyDuddley said

Still get the YIKES error on FIREFOX.

What have you tried so far?

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... Just a thought: I think it's time the Mozilla people make a call to the goddady people and have a heart-to-heart to find an answer. Obviously whatever godaddy is sending out in their emails as a link/URL to use to login, doesn't play well with FF. From a few decades in webdev, I think the most time/effort efficiency (and the most benefit to users like us - probably a few million), would be if the two primaries (Moz and GoDaddy) hash it out. I've seen a number of similar complaints/questions from others in the last few weeks. Is there a way to escalate the issue?

Again, just a thought.

Modified by rickyo

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