Unable to scroll on THE GUARDIAN website.
For the last couple of months, I have been unable to scroll down on THE GUARDIAN website. I have contacted them and tried a number of the things they suggested to no avail. It was suggested the browser may be the problem. I do not have this problem with any other website. Use Windows 10
I use a number of options/tools/add-ons from Mozilla/Firefox (79.0): Ghostery, AdBlockPlus, PrivacyBadger, NoScript, Forget, and FlashBlocker.
Any idea on how to solve this problem would be very greatly appreciated. Anybody else have this or similar problem?
Thanks.
Chosen solution
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
All Replies (3)
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
Chosen Solution
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Along the above lines:
Many media sites display an overlay asking you to subscribe. During this display, they turn off scrolling of the body. If one of your add-ons strips off the overlay without also addressing the scrolling, then you may end up in this situation. So that's definitely worth checking out.
Also:
You could look at whether Reader View is available. More info on Reader View in this article: Firefox Reader View for clutter-free web pages.