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Extensions disappear

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  • 1 has this problem
  • 6 views
  • Last reply by cor-el

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Hi, I have 5 or 6 extensions installed, they continue to disappear from my bar and cannot access them normally (Lastpass is the one that I use the most). I'm not sure what to do. Everytime I refresh Firefox the extensions are viewable for a day or 2, then go away again.

Thanks

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It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.

Helpful?

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You can check the Browser Console for messages related to these extensions.

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