Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Your email was just returned" cant log in ..

more options

Hello.

I have attempted to log into Firefox and have 2FA in place. When i enter the code i recieve the above error.

Help.

)

Chosen solution

Hello.

I was able to solve the problem.

When i logged in here to 'support' it did not ask me for 2FA (a bit concerning), you are able to hover over your user name in the top right. A menu will appear, then, the far left you can click 'edit profile'. Then on the new page under 'account' you can click 'manage firefox account' once there you can add a 'secondary email' and use that to verify the account.

Thanks

Read this answer in context 👍 0

All Replies (2)

more options

Sorry, i forgot to mention the email address is correct and i have added Firefox as a trusted sender and there is nothing in blocked senders.

Helpful?

more options

Chosen Solution

Hello.

I was able to solve the problem.

When i logged in here to 'support' it did not ask me for 2FA (a bit concerning), you are able to hover over your user name in the top right. A menu will appear, then, the far left you can click 'edit profile'. Then on the new page under 'account' you can click 'manage firefox account' once there you can add a 'secondary email' and use that to verify the account.

Thanks

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.