Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) No compatible source was found for this media on WSHH

  • 6 replies
  • 1 has this problem
  • 169 views
  • Last reply by jnivlem

more options

When I try to watch a video on WSHH, I get this error VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) No compatible source was found for this media. I have DuckDuckGo Privacy Essencials installed, and I also have uBlock Origin installed. I disable both extensions but I still see the same error. I'm on Ubuntu 20.04 LTS, and my Firefox version is 77.0.1 (64-bit) canonical - 1.0

I attach the console log.

Attached screenshots

Chosen solution

Make sure you have the latest FFmpeg and libavcodec packages installed.

Read this answer in context 👍 1

All Replies (6)

more options

Please ignore helpfox102's post and don't call that number   -   it's a scam !

Helpful?

more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

more options

I try all the options and I'm still having the same problem. I have this working on my android phone on Chrome, and I had this working on Microsoft Edge as well.

Helpful?

more options

Chosen Solution

Make sure you have the latest FFmpeg and libavcodec packages installed.

Helpful?

more options

FFmpeg was the problem, I didn't have FFmpeg installed on my Linux machine. Thanks cor-el.

Helpful?

more options

ffmpeg was my problem as well. Thanks for your help.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.