Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how can I enable "truekey-by mcafee" extension on firefox 75.0 I have used it for YEARS and today it is gone...

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by jscher2000

more options

unable to use mcaffee truekey due to a missing add-on

Attached screenshots

All Replies (2)

more options

Hi mickyneilan, is this the latest version of TrueKey? I ask that because Firefox recently changed how third party installers need to push their extensions into Firefox and probably only the latest version of TrueKey would be set up for that.

The error message you're getting can indicate a blocked redirect or problem verifying a certificate. What is the link you're using to install from? If it contains personal information (I can't really tell from the screenshot), perhaps you don't want to share that on a public forum. You could replace any unique codes with XYZ when posting.

Helpful?

more options

Actually, no personal info is needed to get the extension from

https://www.truekey.com/en/onboard

The site pushes it automatically and directs Firefox to retrieve -- note this is a cross-site link since it comes from a different server:

https://downloads.truekey.com/firefox/latest/truekey.xpi

After you approve the installation, Firefox downloads the 6MB file.

When I look at the Browser Console, there's a warning, but it doesn't block me from installing:

1586930727334 addons.webextension.@true-key WARN Loading extension '@true-key': Reading manifest: Warning processing externally_connectable: An unexpected property was found in the WebExtension manifest.

If you try to access https://downloads.truekey.com/ do you get an error on that server?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.