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Why does the wpt (world poker tour) web site repeatedly cause my firefox browser to (i) operate slowly, then, (ii) crash?

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  • Last reply by FredMcD

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I log in to the wpt web site. Then, I begin to play games there. Then, eventually, my browser functionality starts to slow down appreciably. Then, eventually, my firefox browser crashes completely. Then, I need to re-start my entire computer system. Then, when I re-start my entire system, I get a report that my firefox browser crashed. Then, I repeat the same process, again and again ... with no improvement from my firefox browser. It is an extremely frustrating situation. Any help you can provide for me would be highly appreciated.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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bp-68678548-283c-46c6-b6c3-0658c0200406 4/5/2020, 9:25 PM View bp-ae84e06b-fb5d-4d63-832c-6a7350200404 4/4/2020, 1:24 AM View bp-d914610a-de60-4397-b020-7e5d70200321 3/21/2020, 3:18 AM View bp-3f98246e-de18-4ba1-ae78-451580200320 3/20/2020, 3:10 AM View bp-6815b058-5698-4c99-9469-854920200302 3/1/2020, 9:49 PM View bp-f710766b-0469-4145-a922-6c84b0200118 1/17/2020, 10:55 PM View bp-f1fab83f-ba47-4bd8-a146-018bd0200117 1/16/2020, 9:44 PM View bp-cf14fc41-e18f-4104-8671-656fa0191222 12/22/2019, 2:09 PM View bp-08275a02-c1ac-40bd-a883-4be4b0191221 12/21/2019, 2:54 PM View bp-dc85365f-7e53-4b4e-aae3-e58450191220 12/19/2019, 10:00 PM View

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bp-68678548-283c-46c6-b6c3-0658c0200406 bp-ae84e06b-fb5d-4d63-832c-6a7350200404 bp-3f98246e-de18-4ba1-ae78-451580200320 bp-6815b058-5698-4c99-9469-854920200302

Signature: shutdownhang | NtQueryAttributesFile

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Shutdown hanging before starting.)

Crash Reason EXCEPTION_BREAKPOINT

IPSEng64.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1498942 RESOLVED FIXED Crash in shutdownhang | NtReadVirtualMemory

1356853 NEW --- Crash in [@ shutdownhang | NtQueryAttributesFile]. CacheFileIOManager because SyncRemoveAllCacheFiles takes too long to Clear Cache on Shutdown for users with clear cache history on close +++++++++++++++++++++++++++++++++++++++++++ bp-d914610a-de60-4397-b020-7e5d70200321 Signature: shutdownhang | XPTC__InvokebyIndex

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Shutdown hanging before starting.)

Crash Reason EXCEPTION_BREAKPOINT

IPSEng64.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1442971 NEW --- Crash in shutdownhang | XPTC__InvokebyIndex

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A 'shutdownhang' is caused when Firefox has problems or takes too long when closing. Bug 1356853 talk is about having Firefox take too long to clear the cache.

Try this: Location of the cache/cache2 folder; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above, and remove the folder.

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