Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since changing my security from AVG to Kaspersky on my desktop, Firefox wil not access my gmail account Just the https header . How do I fix this?

  • 3 replies
  • 2 have this problem
  • Last reply by johnbgrier

more options

I also run Firefox on my laptop & android phone. No problems there ???

I also run Firefox on my laptop & android phone. No problems there ???

Chosen solution

All Replies (3)

more options

Hello johnbgrier,

I did a deep search into the internet and I found that your problem isn't Firefox, it's Kaspersky. Fortunately, it has a fix.

Please visit this page to a solution of a similar problem you had.

Hopefully it is fixed,


more options

Chosen Solution

more options

I did follow the instructions found on "How to trouble shoot ...", then "The error occurs ...", then Kapersky. Rebooted, but there seemed to be no change. Went to the Firefox heading and removed all cookies, etc. cleaning out all history. Then reloaded Gmail. It re-loaded the initial 'first-time' user info and password. And then it came right up?

In short, I am not sure if it was the instructions from "the community" or removing the cookies and history, or both. But it is now working.

Modified by johnbgrier