Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox hangs does not access internet

  • 3 replies
  • 1 has this problem
  • 62 views
  • Last reply by CNCC

more options

The Firefox page opens and hangs. the menu opens but clicking on anything does nothing.

Chosen solution

Hi manbear07,

we received a number of similar reports about Firefox on Win10, running in a compatibility mode with win7. Can you check compatibility settings in firefox.exe properties?

See also https://old.reddit.com/r/firefox/comments/f2d5cu/nothing_will_load/

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

Hi manbear07,

we received a number of similar reports about Firefox on Win10, running in a compatibility mode with win7. Can you check compatibility settings in firefox.exe properties?

See also https://old.reddit.com/r/firefox/comments/f2d5cu/nothing_will_load/

more options

Yes, unchecking the compatibility mode allows firefox to open normally.

more options

Looks like a widespread problem with Firefox 70s being incompatible with Win 7 Compatibility Mode or on Windows 7 system like mine.