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Firefox 70s cannot load websites in Windows 7 Normal Mode

Posted

After updating to Firefox 70s, my Firefox can no longer load websites when the system is running in Windows 7 Normal Mode.

After initially opening Firefox: When trying to access a regular website such as mozilla.org, either by entering a url in the address bar, or clicking on one of the bookmarks, Firefox gives absolutely no response. When trying to click on the menu items such as Add-ons or Options that open a configuration page, or typing in the address bar about:(whatever), I get no response at all too. The only exception is when I click the Help->Troubleshooting Information item in the menu. This one alone loads the page in a new tab normally.

And in the same tab that the Troubleshooting Information loaded, I am able to load other configuration pages by typing about:(whatever) in the address bar. Opening a new tab to type in about:(whatever), however, will result in Firefox giving no response just like before. Also at this point, menu items like Add-ons and Options that before had been returning no response when clicked, will now open up new tabs that load the list of add-ons or the various configuration options like normal. When it comes to regular webpages, however, after I click on Help->Troubleshooting Information and enter a website url into the address bar of that same tab, Firefox will show the spinning wheel, but will never load the webpage.

In addition, when I exit Firefox, where before updating it only took seconds, now it will take minutes before the firefox.exe process closes.

All of the symptoms described above DO NOT occur when I boot into Windows 7 Safe Mode. Firefox will run normally and properly load all kinds of configuration tabs and webpages using my regular old profile.

I had tried many of the other suggestions on the support site, such as creating a new profile, refreshing Firefox, reinstalling Firefox, downgrading Firefox to 50s & 60s versions, reallowing Firefox on my firewall software, and even uninstalling my firewall/antivirus software, yet none of them had helped. I am still able to have Firefox properly run in Windows 7 Safe Mode but go haywire in Windows 7 Normal Mode.

If anybody has any idea what is going on, then any help is appreciated. Thank you.

After updating to Firefox 70s, my Firefox can no longer load websites when the system is running in Windows 7 Normal Mode. After initially opening Firefox: When trying to access a regular website such as mozilla.org, either by entering a url in the address bar, or clicking on one of the bookmarks, Firefox gives absolutely no response. When trying to click on the menu items such as Add-ons or Options that open a configuration page, or typing in the address bar about:(whatever), I get no response at all too. The only exception is when I click the Help->Troubleshooting Information item in the menu. This one alone loads the page in a new tab normally. And in the same tab that the Troubleshooting Information loaded, I am able to load other configuration pages by typing about:(whatever) in the address bar. Opening a new tab to type in about:(whatever), however, will result in Firefox giving no response just like before. Also at this point, menu items like Add-ons and Options that before had been returning no response when clicked, will now open up new tabs that load the list of add-ons or the various configuration options like normal. When it comes to regular webpages, however, after I click on Help->Troubleshooting Information and enter a website url into the address bar of that same tab, Firefox will show the spinning wheel, but will never load the webpage. In addition, when I exit Firefox, where before updating it only took seconds, now it will take minutes before the firefox.exe process closes. All of the symptoms described above DO NOT occur when I boot into Windows 7 Safe Mode. Firefox will run normally and properly load all kinds of configuration tabs and webpages using my regular old profile. I had tried many of the other suggestions on the support site, such as creating a new profile, refreshing Firefox, reinstalling Firefox, downgrading Firefox to 50s & 60s versions, reallowing Firefox on my firewall software, and even uninstalling my firewall/antivirus software, yet none of them had helped. I am still able to have Firefox properly run in Windows 7 Safe Mode but go haywire in Windows 7 Normal Mode. If anybody has any idea what is going on, then any help is appreciated. Thank you.

Chosen solution

Hi rosebud101, did yesterday's 73.0.1 update work on yours?

Hi CNCC, the patches in 73.0.1 address problems specific to 73.0, so since your problem goes back further, I'm not surprised it didn't work for you.

If I understand your issue:

  • In Windows 7 "normal" mode, Firefox can't load any content and does not appear to even try.
  • In Windows 7 "safe" mode (or safe mode with networking), Firefox works normally.

This suggests that one of your programs which runs at startup conflicts with Firefox. The difficult question is figuring out which one and how to remediate the problem if it's a program you want to continue running.

Although it's a bit like finding a needle in a haystack, the Microsoft utility Autoruns can help you start to track down the programs that are set to run automatically at startup/login:

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

If you haven't already, you also could look at the Applications log in the Event Viewer. This may list Firefox "crashes" for instances where a tab doesn't do anything, and sometimes will point to a third party module.

Read this answer in context 2
Quote

Additional System Details

Installed Plug-ins

OPenH264 Video Codec provided by Cisco Systems, Inc.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

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"webgl2Version": "-",
"webgl2DriverExtensions": "-",
"webgl2Extensions": "-",
"webgl2WSIInfo": "-",
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"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "skia",
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"ApzDragInput": 1,
"ApzKeyboardInput": 1,
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{
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{
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{
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}
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},
{
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{
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{
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{
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{
"name": "WEBRENDER",
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},
{
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}
]
},
{
"name": "WEBRENDER_QUALIFIED",
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{
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},
{
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{
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}
],
"fallbacks": []
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"crashGuards": []
},
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{
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}
Application Basics
------------------
Name: Firefox
Version: 72.0.2
Build ID: 20200117190643
Update Channel: release-cck-mozilla-EMEfree
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0
OS: Windows_NT 6.1
Launcher Process: Enabled
Multiprocess Windows: 1/1 Enabled by default
Remote Processes: 2
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
Firefox Features
----------------
Name: DoH Roll-Out
Version: 1.3.0
ID: doh-rollout@mozilla.org
Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 6.4.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org
Remote Processes
----------------
Type: Web Content
Count: 1 / 8
Type: Extension
Count: 1
Extensions
----------
Name: Amazon.co.uk
Version: 1.1
Enabled: true
ID: amazon@search.mozilla.org
Name: Bing
Version: 1.0
Enabled: true
ID: bing@search.mozilla.org
Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: ddg@search.mozilla.org
Name: eBay
Version: 1.0
Enabled: true
ID: ebay@search.mozilla.org
Name: Google
Version: 1.0
Enabled: true
ID: google@search.mozilla.org
Name: Twitter
Version: 1.0
Enabled: true
ID: twitter@search.mozilla.org
Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: wikipedia@search.mozilla.org
Graphics
--------
Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcb79c41d244) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.fcb79c41d244)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_DL_BLACKLIST_g1124
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Direct2D: Blocked for your graphics driver version.
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 1
Target Frame Rate: 60
DirectWrite: true (6.2.9200.22902)
GPU #1
Active: Yes
Description: Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID: 0x8086
Device ID: 0x2a42
Driver Version: 8.15.10.2086
Driver Date: 2-20-2010
Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Subsys ID: 00000000
RAM: 0
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CMSOutputProfile: AAAMSExpbm8CEAAAbW50clJHQiBYWVogB84AAgAJAAYAMQAAYWNzcE1TRlQAAAAASUVDIHNSR0IAAAAAAAAAAAAAAAAAAPbWAAEAAAAA0y1IUCAgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARY3BydAAAAVAAAAAzZGVzYwAAAYQAAABsd3RwdAAAAfAAAAAUYmtwdAAAAgQAAAAUclhZWgAAAhgAAAAUZ1hZWgAAAiwAAAAUYlhZWgAAAkAAAAAUZG1uZAAAAlQAAABwZG1kZAAAAsQAAACIdnVlZAAAA0wAAACGdmlldwAAA9QAAAAkbHVtaQAAA/gAAAAUbWVhcwAABAwAAAAkdGVjaAAABDAAAAAMclRSQwAABDwAAAgMZ1RSQwAABDwAAAgMYlRSQwAABDwAAAgMdGV4dAAAAABDb3B5cmlnaHQgKGMpIDE5OTggSGV3bGV0dC1QYWNrYXJkIENvbXBhbnkAAGRlc2MAAAAAAAAAEnNSR0IgSUVDNjE5NjYtMi4xAAAAAAAAAAAAAAASc1JHQiBJRUM2MTk2Ni0yLjEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAFhZWiAAAAAAAADzUQABAAAAARbMWFlaIAAAAAAAAAAAAAAAAAAAAABYWVogAAAAAAAAb6IAADj1AAADkFhZWiAAAAAAAABimQAAt4UAABjaWFlaIAAAAAAAACSgAAAPhAAAts9kZXNjAAAAAAAAABZJRUMgaHR0cDovL3d3dy5pZWMuY2gAAAAAAAAAAAAAABZJRUMgaHR0cDovL3d3dy5pZWMuY2gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAZGVzYwAAAAAAAAAuSUVDIDYxOTY2LTIuMSBEZWZhdWx0IFJHQiBjb2xvdXIgc3BhY2UgLSBzUkdCAAAAAAAAAAAAAAAuSUVDIDYxOTY2LTIuMSBEZWZhdWx0IFJHQiBjb2xvdXIgc3BhY2UgLSBzUkdCAAAAAAAAAAAAAAAAAAAAAAAAAAAAAGRlc2MAAAAAAAAALFJlZmVyZW5jZSBWaWV3aW5nIENvbmRpdGlvbiBpbiBJRUM2MTk2Ni0yLjEAAAAAAAAAAAAAACxSZWZlcmVuY2UgVmlld2luZyBDb25kaXRpb24gaW4gSUVDNjE5NjYtMi4xAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAB2aWV3AAAAAAATpP4AFF8uABDPFAAD7cwABBMLAANcngAAAAFYWVogAAAAAABMCVYAUAAAAFcf521lYXMAAAAAAAAAAQAAAAAAAAAAAAAAAAAAAAAAAAKPAAAAAnNpZyAAAAAAQ1JUIGN1cnYAAAAAAAAEAAAAAAUACgAPABQAGQAeACMAKAAtADIANwA7AEAARQBKAE8AVABZAF4AYwBoAG0AcgB3AHwAgQCGAIsAkACVAJoAnwCkAKkArgCyALcAvADBAMYAywDQANUA2wDgAOUA6wDwAPYA+wEBAQcBDQETARkBHwElASsBMgE4AT4BRQFMAVIBWQFgAWcBbgF1AXwBgwGLAZIBmgGhAakBsQG5AcEByQHRAdkB4QHpAfIB+gIDAgwCFAIdAiYCLwI4AkECSwJUAl0CZwJxAnoChAKOApgCogKsArYCwQLLAtUC4ALrAvUDAAMLAxYDIQMtAzgDQwNPA1oDZgNyA34DigOWA6IDrgO6A8cD0wPgA+wD+QQGBBMEIAQtBDsESARVBGMEcQR+BIwEmgSoBLYExATTBOEE8AT+BQ0FHAUrBToFSQVYBWcFdwWGBZYFpgW1BcUF1QXlBfYGBgYWBicGNwZIBlkGagZ7BowGnQavBsAG0QbjBvUHBwcZBysHPQdPB2EHdAeGB5kHrAe/B9IH5Qf4CAsIHwgyCEYIWghuCIIIlgiqCL4I0gjnCPsJEAklCToJTwlkCXkJjwmkCboJzwnlCfsKEQonCj0KVApqCoEKmAquCsUK3ArzCwsLIgs5C1ELaQuAC5gLsAvIC+EL+QwSDCoMQwxcDHUMjgynDMAM2QzzDQ0NJg1ADVoNdA2ODakNww3eDfgOEw4uDkkOZA5/DpsOtg7SDu4PCQ8lD0EPXg96D5YPsw/PD+wQCRAmEEMQYRB+EJsQuRDXEPURExExEU8RbRGMEaoRyRHoEgcSJhJFEmQShBKjEsMS4xMDEyMTQxNjE4MTpBPFE+UUBhQnFEkUahSLFK0UzhTwFRIVNBVWFXgVmxW9FeAWAxYmFkkWbBaPFrIW1hb6Fx0XQRdlF4kXrhfSF/cYGxhAGGUYihivGNUY+hkgGUUZaxmRGbcZ3RoEGioaURp3Gp4axRrsGxQbOxtjG4obshvaHAIcKhxSHHscoxzMHPUdHh1HHXAdmR3DHeweFh5AHmoelB6+HukfEx8+H2kflB+/H+ogFSBBIGwgmCDEIPAhHCFIIXUhoSHOIfsiJyJVIoIiryLdIwojOCNmI5QjwiPwJB8kTSR8JKsk2iUJJTglaCWXJccl9yYnJlcmhya3JugnGCdJJ3onqyfcKA0oPyhxKKIo1CkGKTgpaymdKdAqAio1KmgqmyrPKwIrNitpK50r0SwFLDksbiyiLNctDC1BLXYtqy3hLhYuTC6CLrcu7i8kL1ovkS/HL/4wNTBsMKQw2zESMUoxgjG6MfIyKjJjMpsy1DMNM0YzfzO4M/E0KzRlNJ402DUTNU01hzXCNf02NzZyNq426TckN2A3nDfXOBQ4UDiMOMg5BTlCOX85vDn5OjY6dDqyOu87LTtrO6o76DwnPGU8pDzjPSI9YT2hPeA+ID5gPqA+4D8hP2E/oj/iQCNAZECmQOdBKUFqQaxB7kIwQnJCtUL3QzpDfUPARANER0SKRM5FEkVVRZpF3kYiRmdGq0bwRzVHe0fASAVIS0iRSNdJHUljSalJ8Eo3Sn1KxEsMS1NLmkviTCpMcky6TQJNSk2TTdxOJU5uTrdPAE9JT5NP3VAnUHFQu1EGUVBRm1HmUjFSfFLHUxNTX1OqU/ZUQlSPVNtVKFV1VcJWD1ZcVqlW91dEV5JX4FgvWH1Yy1kaWWlZuFoHWlZaplr1W0VblVvlXDVchlzWXSddeF3JXhpebF69Xw9fYV+zYAVgV2CqYPxhT2GiYfViSWKcYvBjQ2OXY+tkQGSUZOllPWWSZedmPWaSZuhnPWeTZ+loP2iWaOxpQ2maafFqSGqfavdrT2una/9sV2yvbQhtYG25bhJua27Ebx5veG/RcCtwhnDgcTpxlXHwcktypnMBc11zuHQUdHB0zHUodYV14XY+dpt2+HdWd7N4EXhueMx5KnmJeed6RnqlewR7Y3vCfCF8gXzhfUF9oX4BfmJ+wn8jf4R/5YBHgKiBCoFrgc2CMIKSgvSDV4O6hB2EgITjhUeFq4YOhnKG14c7h5+IBIhpiM6JM4mZif6KZIrKizCLlov8jGOMyo0xjZiN/45mjs6PNo+ekAaQbpDWkT+RqJIRknqS45NNk7aUIJSKlPSVX5XJljSWn5cKl3WX4JhMmLiZJJmQmfyaaJrVm0Kbr5wcnImc951kndKeQJ6unx2fi5/6oGmg2KFHobaiJqKWowajdqPmpFakx6U4pammGqaLpv2nbqfgqFKoxKk3qamqHKqPqwKrdavprFys0K1ErbiuLa6hrxavi7AAsHWw6rFgsdayS7LCszizrrQltJy1E7WKtgG2ebbwt2i34LhZuNG5SrnCuju6tbsuu6e8IbybvRW9j74KvoS+/796v/XAcMDswWfB48JfwtvDWMPUxFHEzsVLxcjGRsbDx0HHv8g9yLzJOsm5yjjKt8s2y7bMNcy1zTXNtc42zrbPN8+40DnQutE80b7SP9LB00TTxtRJ1MvVTtXR1lXW2Ndc1+DYZNjo2WzZ8dp22vvbgNwF3IrdEN2W3hzeot8p36/gNuC94UThzOJT4tvjY+Pr5HPk/OWE5g3mlucf56noMui86Ubp0Opb6uXrcOv77IbtEe2c7ijutO9A78zwWPDl8XLx//KM8xnzp/Q09ML1UPXe9m32+/eK+Bn4qPk4+cf6V/rn+3f8B/yY/Sn9uv5L/tz/bf//
Display0: 1366x768@60Hz
DisplayCount: 1
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
D3D11_COMPOSITING:
Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g1124
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled
GPU_PROCESS:
Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g1124
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable-no-angle by runtime: ANGLE is disabled
WEBRENDER_QUALIFIED:
blacklisted by env: No qualified hardware
WEBGPU:
disabled by default: Disabled by default
Media
-----
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
Line (Conexant CX20671 SmartAudio HD): HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_1179FDE0&REV_1003\4&1bf8190d&0&0001
Speakers (Conexant CX20671 SmartAudio HD): HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_1179FDE0&REV_1003\4&1bf8190d&0&0001
Recording Control (Conexant CX20671 SmartAudio HD): HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_1179FDE0&REV_1003\4&1bf8190d&0&0001
Headphones (Conexant CX20671 SmartAudio HD): HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_1179FDE0&REV_1003\4&1bf8190d&0&0001
Input Devices
Name: Group
Microphone (Conexant CX20671 SmartAudio HD): HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_1179FDE0&REV_1003\4&1bf8190d&0&0001
PC Speaker (Conexant CX20671 SmartAudio HD): HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_1179FDE0&REV_1003\4&1bf8190d&0&0001
Internal AUX Jack (Conexant CX20671 SmartAudio HD): HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_1179FDE0&REV_1003\4&1bf8190d&0&0001
Microphone (Conexant CX20671 SmartAudio HD): HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_1179FDE0&REV_1003\4&1bf8190d&0&0001
Microphone (Conexant CX20671 SmartAudio HD): HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_1179FDE0&REV_1003\4&1bf8190d&0&0001
Enumerate database
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 79595
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.contentblocking.category: custom
browser.sessionstore.upgradeBackup.latestBuildID: 20200117190643
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20200117190643
browser.startup.homepage_override.mstone: 72.0.2
browser.urlbar.placeholderName: Google
browser.urlbar.placeholderName.private: Google
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.push.userAgentID: 69c57de8a70f403e8986d9d864b7027a
extensions.lastAppVersion: 72.0.2
gfx.blacklist.canvas2d.acceleration: 3
gfx.blacklist.canvas2d.acceleration.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.d3d11.keyed.mutex: 3
gfx.blacklist.d3d11.keyed.mutex.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.direct2d: 3
gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.direct3d11angle: 3
gfx.blacklist.direct3d11angle.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.dx.interop2: 3
gfx.blacklist.dx.interop2.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.dx.nv12: 3
gfx.blacklist.dx.nv12.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.dx.p010: 3
gfx.blacklist.dx.p010.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.dx.p016: 3
gfx.blacklist.dx.p016.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.gl.swizzle: 3
gfx.blacklist.gl.swizzle.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.gpu.process: 3
gfx.blacklist.gpu.process.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.hardwarevideodecoding: 3
gfx.blacklist.hardwarevideodecoding.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.layers.advanced: 3
gfx.blacklist.layers.advanced.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.layers.direct3d10: 3
gfx.blacklist.layers.direct3d10-1: 3
gfx.blacklist.layers.direct3d10-1.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.layers.direct3d10.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.layers.direct3d11: 3
gfx.blacklist.layers.direct3d11.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.layers.direct3d9: 3
gfx.blacklist.layers.direct3d9.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.layers.opengl: 3
gfx.blacklist.layers.opengl.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.stagefright: 3
gfx.blacklist.stagefright.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.webgl.angle: 3
gfx.blacklist.webgl.angle.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.webgl.msaa: 3
gfx.blacklist.webgl.msaa.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.webgl.opengl: 3
gfx.blacklist.webgl.opengl.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.webgl2: 3
gfx.blacklist.webgl2.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.webrender: 3
gfx.blacklist.webrender.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.webrtc.hw.acceleration: 3
gfx.blacklist.webrtc.hw.acceleration.decode: 3
gfx.blacklist.webrtc.hw.acceleration.decode.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.webrtc.hw.acceleration.encode: 3
gfx.blacklist.webrtc.hw.acceleration.encode.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.webrtc.hw.acceleration.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.blacklist.webrtc.hw.acceleration.h264: 3
gfx.blacklist.webrtc.hw.acceleration.h264.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1124
gfx.crash-guard.d3d11layers.appVersion: 72.0.2
gfx.crash-guard.d3d11layers.deviceID: 0x2a42
gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2086
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: false
gfx.crash-guard.status.d3d11layers: 2
idle.lastDailyNotification: 1580013600
layers.mlgpu.sanity-test-failed: false
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1580013561
media.gmp-gmpopenh264.version: 1.8.1.1
media.gmp-manager.buildID: 20200117190643
media.gmp-manager.lastCheck: 1580013560
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: true
network.cookie.cookieBehavior: 2
network.dns.disableIPv6: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1580013601
places.history.expiration.transient_current_max_pages: 131511
plugin.flash.lastmod_hi: 367
plugin.flash.lastmod_lo: 1728996003
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
security.sandbox.content.tempDirSuffix: {09b49a2e-b512-4a29-be7e-ed114b95821e}
security.sandbox.plugin.tempDirSuffix: {ef55db30-f6ee-4cb2-8f1f-472dd17199d9}
services.sync.declinedEngines:
signon.importedFromSqlite: true
storage.vacuum.last.index: 0
Important Locked Preferences
----------------------------
fission.autostart: false
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:
Library Versions
----------------
NSPR
Expected minimum version: 4.24
Version in use: 4.24
NSS
Expected minimum version: 3.48
Version in use: 3.48
NSSSMIME
Expected minimum version: 3.48
Version in use: 3.48
NSSSSL
Expected minimum version: 3.48
Version in use: 3.48
NSSUTIL
Expected minimum version: 3.48
Version in use: 3.48
Sandbox
-------
Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5
Internationalization & Localization
-----------------------------------
Application Settings
Requested Locales: ["en-CA"]
Available Locales: ["en-CA","en-US"]
App Locales: ["en-CA","en-US"]
Regional Preferences: ["en-CA"]
Default Locale: "en-CA"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-CA"]
Remote Debugging (Chromium Protocol)
------------------------------------
Accepting Connections: false
URL:

Scribe 738 solutions 3534 answers

Hi, this looks like a security program may be preventing Firefox from running. You say you've uninstalled your AV, but are you sure you don't have any other security programs installed - like Bitdefender etc?


Hold down the Shift key when you start Firefox to start in Safe Mode. More - Troubleshoot Firefox issues using Safe Mode.

If it works in Safe Mode, restart Firefox, then disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox again; now if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

Note: If you use userChrome.css - you don't have it if you don't know what it is, this is also disabled in Safe Mode, so should be regarded as an additional suspect, and can be disabled to test by placing /* before, and */ after the file in the chrome folder, then restarting Firefox.


Try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer.

Now delete the Firefox installation folder which should be in one of the following locations -

C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

Hi, this looks like a security program may be preventing Firefox from running. You say you've uninstalled your AV, but are you sure you don't have any other security programs installed - like Bitdefender etc? ----------------------------------- Hold down the Shift key when you start Firefox to start in Safe Mode. More - [[Troubleshoot Firefox issues using Safe Mode]]. If it works in Safe Mode, restart Firefox, then disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox again; now if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions. Note: If you use '''userChrome.css''' - you don't have it if you don't know what it is, this is also disabled in Safe Mode, so should be regarded as an additional suspect, and can be disabled to test by placing '''/*''' before, and '''*/''' after the file in the '''chrome''' folder, then restarting Firefox. -------------------------------------- Try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer. Now delete the Firefox installation folder which should be in one of the following locations - C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox You can now double click the file you previously downloaded to install Firefox. ''If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!''
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Scribe said

Hi, this looks like a security program may be preventing Firefox from running. You say you've uninstalled your AV, but are you sure you don't have any other security programs installed - like Bitdefender etc?

I did not have any other security programs after I uninstalled my antivirus firewall software.


Hold down the Shift key when you start Firefox to start in Safe Mode. More - Troubleshoot Firefox issues using Safe Mode. If it works in Safe Mode, restart Firefox, then disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox again; now if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions. Note: If you use userChrome.css - you don't have it if you don't know what it is, this is also disabled in Safe Mode, so should be regarded as an additional suspect, and can be disabled to test by placing /* before, and */ after the file in the chrome folder, then restarting Firefox.
Same issues occur when starting Firefox in Safe Mode. Firefox only works properly when Windows 7 boots in Safe Mode.

I do not use userChrome.css.


Try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer. Now delete the Firefox installation folder which should be in one of the following locations - C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox You can now double click the file you previously downloaded to install Firefox.
I uninstalled Firefox, deleted the installation folder, reinstalled the latest version of Firefox, and the same problems still persist.
''Scribe [[#answer-1285196|said]]'' <blockquote> Hi, this looks like a security program may be preventing Firefox from running. You say you've uninstalled your AV, but are you sure you don't have any other security programs installed - like Bitdefender etc? </blockquote> I did not have any other security programs after I uninstalled my antivirus firewall software. <blockquote>Hold down the Shift key when you start Firefox to start in Safe Mode. More - [[Troubleshoot Firefox issues using Safe Mode]]. If it works in Safe Mode, restart Firefox, then disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox again; now if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions. Note: If you use '''userChrome.css''' - you don't have it if you don't know what it is, this is also disabled in Safe Mode, so should be regarded as an additional suspect, and can be disabled to test by placing '''/*''' before, and '''*/''' after the file in the '''chrome''' folder, then restarting Firefox. </blockquote>Same issues occur when starting Firefox in Safe Mode. Firefox only works properly when Windows 7 boots in Safe Mode. I do not use userChrome.css. <blockquote> Try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer. Now delete the Firefox installation folder which should be in one of the following locations - C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox You can now double click the file you previously downloaded to install Firefox. </blockquote>I uninstalled Firefox, deleted the installation folder, reinstalled the latest version of Firefox, and the same problems still persist.
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crankygoat
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40 solutions 471 answers

See if your previous AV has a uninstall cleanup program available. Sometimes an uninstall leaves things behind (necessitating the vendor make such a cleanup application), and changes to Windows may not be reverted, causing issues since the AV is no longer handling the interactions in which it had previously inserted itself.

See if your previous AV has a uninstall cleanup program available. Sometimes an uninstall leaves things behind (necessitating the vendor make such a cleanup application), and changes to Windows may not be reverted, causing issues since the AV is no longer handling the interactions in which it had previously inserted itself.
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crankygoat said

See if your previous AV has a uninstall cleanup program available. Sometimes an uninstall leaves things behind (necessitating the vendor make such a cleanup application), and changes to Windows may not be reverted, causing issues since the AV is no longer handling the interactions in which it had previously inserted itself.

I downloaded and run the uninstall removal program, but the same problem exists.


In addition, I tried installing other brands of browsers, like Edge Chromium and Chrome, but the same issues persists: they run normally when I boot Windows 7 in Safe Mode, but once booting in Normal Mode these newest browsers refuse to load pages.

''crankygoat [[#answer-1286732|said]]'' <blockquote> See if your previous AV has a uninstall cleanup program available. Sometimes an uninstall leaves things behind (necessitating the vendor make such a cleanup application), and changes to Windows may not be reverted, causing issues since the AV is no longer handling the interactions in which it had previously inserted itself. </blockquote> I downloaded and run the uninstall removal program, but the same problem exists. In addition, I tried installing other brands of browsers, like Edge Chromium and Chrome, but the same issues persists: they run normally when I boot Windows 7 in Safe Mode, but once booting in Normal Mode these newest browsers refuse to load pages.
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crankygoat
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This sounds like a driver problem or similar - whether security software or something else, as no browser works outside safe mode.

You might do diagnostics using MSConfig, and disable, for example, non-Microsoft Services, or anything in the Startup tab, (on a separate attempt) to see if the issue persists. If you find the issue goes away, you can re-enable individual items in, say, groups of 4, in order to help narrow down the problematic item.

You can also use SFC /scannow command to see if any Windows files are corrupt or missing: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

This sounds like a driver problem or similar - whether security software or something else, as no browser works outside safe mode. You might do diagnostics using MSConfig, and disable, for example, non-Microsoft Services, or anything in the Startup tab, (on a separate attempt) to see if the issue persists. If you find the issue goes away, you can re-enable individual items in, say, groups of 4, in order to help narrow down the problematic item. You can also use SFC /scannow command to see if any Windows files are corrupt or missing: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
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crankygoat said

This sounds like a driver problem or similar - whether security software or something else, as no browser works outside safe mode. You might do diagnostics using MSConfig, and disable, for example, non-Microsoft Services, or anything in the Startup tab, (on a separate attempt) to see if the issue persists. If you find the issue goes away, you can re-enable individual items in, say, groups of 4, in order to help narrow down the problematic item. You can also use SFC /scannow command to see if any Windows files are corrupt or missing: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

I tried using the SFC scannow, but it said it couldn't find anything wrong. I also tried to disable as many services as possible using MSConfig, but even with minimal services running on Normal Mode it still fails to load pages in Mozilla, while it works just fine when booting in Safe Mode.


Anyways, using MSConfig I compared what minimal required services must be Started in order to boot in Safe Mode to those for booting in Normal Mode, and came up with the results below: DCOM Service Process Launcher: required in both Safe and Normal Modes Group Policy Client: required only in Normal Mode my antivirus software: required only in Normal Mode Plug and Play: required in both Safe and Normal Modes Remote Procedure Call (RPC): required in both Safe and Normal Modes RPC Endpoint Mapper: required in both Safe and Normal Modes Software Protection: required only in Normal Mode User Profile Service: required in both Safe and Normal Modes

Since the problem still persisted in Normal Mode after I uninstalled my antivirus software during with the antivirus service did not run, is it possible something linked to the services Group Policy Client and Software Protection are causing all these problems with Firefox 70s?


In addition, this week I am also seeing a lot of other users here reporting that they have the same problems I am getting when running Firefox 70s on a Windows 7 system, or using Windows 10 but opening Firefox 70s in Win 7 Compatibility Mode. Does this mean there's this irreparable bug when updating to the newest Firefox and trying to run it in a Windows 7 environment?

''crankygoat [[#answer-1288701|said]]'' <blockquote> This sounds like a driver problem or similar - whether security software or something else, as no browser works outside safe mode. You might do diagnostics using MSConfig, and disable, for example, non-Microsoft Services, or anything in the Startup tab, (on a separate attempt) to see if the issue persists. If you find the issue goes away, you can re-enable individual items in, say, groups of 4, in order to help narrow down the problematic item. You can also use SFC /scannow command to see if any Windows files are corrupt or missing: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system </blockquote> I tried using the SFC scannow, but it said it couldn't find anything wrong. I also tried to disable as many services as possible using MSConfig, but even with minimal services running on Normal Mode it still fails to load pages in Mozilla, while it works just fine when booting in Safe Mode. Anyways, using MSConfig I compared what minimal required services must be Started in order to boot in Safe Mode to those for booting in Normal Mode, and came up with the results below: DCOM Service Process Launcher: required in both Safe and Normal Modes Group Policy Client: required only in Normal Mode my antivirus software: required only in Normal Mode Plug and Play: required in both Safe and Normal Modes Remote Procedure Call (RPC): required in both Safe and Normal Modes RPC Endpoint Mapper: required in both Safe and Normal Modes Software Protection: required only in Normal Mode User Profile Service: required in both Safe and Normal Modes Since the problem still persisted in Normal Mode after I uninstalled my antivirus software during with the antivirus service did not run, is it possible something linked to the services Group Policy Client and Software Protection are causing all these problems with Firefox 70s? In addition, this week I am also seeing a lot of other users here reporting that they have the same problems I am getting when running Firefox 70s on a Windows 7 system, or using Windows 10 but opening Firefox 70s in Win 7 Compatibility Mode. Does this mean there's this irreparable bug when updating to the newest Firefox and trying to run it in a Windows 7 environment?
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rosebud101 0 solutions 9 answers

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I have Firefox 73.0 32 bit as per the Help About on Windows 7 Ultimate 32 bit. Only the menu and bookmarks toolbars display and only HELP works.

System restores brings FF back to life but it seems that FF update eventually causes this.

It will restart in safe mode but only the toolbar shows. Other browsers work fine.

Hate to be without FF ...

I have Firefox 73.0 32 bit as per the Help About on Windows 7 Ultimate 32 bit. Only the menu and bookmarks toolbars display and only HELP works. System restores brings FF back to life but it seems that FF update eventually causes this. It will restart in safe mode but only the toolbar shows. Other browsers work fine. Hate to be without FF ...

Modified by rosebud101

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dkonoplev 0 solutions 8 answers

Hi, @rosebud101

What do you mean by "system restores". Do you mean System rollback, cancellation of some System updates?

Hi, @rosebud101 What do you mean by "system restores". Do you mean System rollback, cancellation of some System updates?
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rosebud101 0 solutions 9 answers

Sorry, I should have stated using a restore point.

It seems to me that after rebooting to a previous state using a restore point that the ensuing FF updates may be the cause.

Sorry, I should have stated using a restore point. It seems to me that after rebooting to a previous state using a restore point that the ensuing FF updates may be the cause.
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dkonoplev 0 solutions 8 answers

So you've got the same problem with NOT working FF ... or ... feel comfortable with working FF and System at the state before it's last updates? )) Thanks,

So you've got the same problem with NOT working FF ... or ... feel comfortable with working FF and System at the state before it's last updates? )) Thanks,
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rosebud101 0 solutions 9 answers

The FF updates are set to automatic since that is the default setting. I know as a fact that the first instance of this problem was associated with an incomplete/improper FF update.

The only way for me to use FF would be to go back to that same restore point and turn off automatic FF updates, which I suppose should make FF usable in an unrecommended way on my Windows 7 computer.

The FF updates are set to automatic since that is the default setting. I know as a fact that the first instance of this problem was associated with an incomplete/improper FF update. The only way for me to use FF would be to go back to that same restore point and turn off automatic FF updates, which I suppose should make FF usable in an unrecommended way on my Windows 7 computer.
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So I tried updating to Firefox 73.0.1, but it seems the exact same problem of none of the pages loading is still persisting.

So I tried updating to Firefox 73.0.1, but it seems the exact same problem of none of the pages loading is still persisting.
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jscher2000
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Hi rosebud101, did yesterday's 73.0.1 update work on yours?

Hi CNCC, the patches in 73.0.1 address problems specific to 73.0, so since your problem goes back further, I'm not surprised it didn't work for you.

If I understand your issue:

  • In Windows 7 "normal" mode, Firefox can't load any content and does not appear to even try.
  • In Windows 7 "safe" mode (or safe mode with networking), Firefox works normally.

This suggests that one of your programs which runs at startup conflicts with Firefox. The difficult question is figuring out which one and how to remediate the problem if it's a program you want to continue running.

Although it's a bit like finding a needle in a haystack, the Microsoft utility Autoruns can help you start to track down the programs that are set to run automatically at startup/login:

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

If you haven't already, you also could look at the Applications log in the Event Viewer. This may list Firefox "crashes" for instances where a tab doesn't do anything, and sometimes will point to a third party module.

Hi rosebud101, did yesterday's 73.0.1 update work on yours? Hi CNCC, the patches in 73.0.1 address problems specific to 73.0, so since your problem goes back further, I'm not surprised it didn't work for you. ''If I understand your issue:'' * In Windows 7 "normal" mode, Firefox can't load any content and does not appear to even try. * In Windows 7 "safe" mode (or safe mode with networking), Firefox works normally. This suggests that one of your programs which runs at startup conflicts with Firefox. The difficult question is figuring out which one and how to remediate the problem if it's a program you want to continue running. Although it's a bit like finding a needle in a haystack, the Microsoft utility Autoruns can help you start to track down the programs that are set to run automatically at startup/login: https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns If you haven't already, you also could look at the Applications log in the Event Viewer. This may list Firefox "crashes" for instances where a tab doesn't do anything, and sometimes will point to a third party module.
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rosebud101 0 solutions 9 answers

FF 73.01 installed correctly today and some add-ons updated. Now Firefox is back and working fine.

Was it a bad FF update?

Thank-you!

FF 73.01 installed correctly today and some add-ons updated. Now Firefox is back and working fine. Was it a bad FF update? Thank-you!
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dkonoplev 0 solutions 8 answers

My version of not worked properly under the safe mode on Windows 10 (showed the same result as blank screen on the normal mode).

But started (back) to work normally after the applied updates. All the issues has resolved.

My version of not worked properly under the safe mode on Windows 10 (showed the same result as blank screen on the normal mode). But started (back) to work normally after the applied updates. All the issues has resolved.
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cor-el
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Note that we have recently seen multiple reports that Bitdefender is causing issues with tab crashes in Firefox 73.

If you use Bitdefender and suffer from this issue then try to uninstall this software.

Note that we have recently seen multiple reports that Bitdefender is causing issues with tab crashes in Firefox 73. If you use Bitdefender and suffer from this issue then try to uninstall this software. *[/questions/1280327] Firefox 73.0.1 was working fine, suddenly all new tabs "tab crash".
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jscher2000 said

Hi CNCC, the patches in 73.0.1 address problems specific to 73.0, so since your problem goes back further, I'm not surprised it didn't work for you. If I understand your issue:
  • In Windows 7 "normal" mode, Firefox can't load any content and does not appear to even try.
  • In Windows 7 "safe" mode (or safe mode with networking), Firefox works normally.
This suggests that one of your programs which runs at startup conflicts with Firefox. The difficult question is figuring out which one and how to remediate the problem if it's a program you want to continue running. Although it's a bit like finding a needle in a haystack, the Microsoft utility Autoruns can help you start to track down the programs that are set to run automatically at startup/login: https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

The Autoruns seemed to have done the trick. After disabling everything and then enabling back whatever I needed to run one by one, my Firefox is working as it should be again.

Thanks for your help.

''jscher2000 [[#answer-1291780|said]]'' <blockquote> Hi CNCC, the patches in 73.0.1 address problems specific to 73.0, so since your problem goes back further, I'm not surprised it didn't work for you. ''If I understand your issue:'' * In Windows 7 "normal" mode, Firefox can't load any content and does not appear to even try. * In Windows 7 "safe" mode (or safe mode with networking), Firefox works normally. This suggests that one of your programs which runs at startup conflicts with Firefox. The difficult question is figuring out which one and how to remediate the problem if it's a program you want to continue running. Although it's a bit like finding a needle in a haystack, the Microsoft utility Autoruns can help you start to track down the programs that are set to run automatically at startup/login: https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns </blockquote> The Autoruns seemed to have done the trick. After disabling everything and then enabling back whatever I needed to run one by one, my Firefox is working as it should be again. Thanks for your help.
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