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Cannot enable two-step authentication

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

Jack
Jack
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I am trying to enable Two-step authentication. I scan the QR code, enter the code, save the recovery codes and enter one. The green bar at the time says I have successfully enabled two-step authentication, but when clicking Refresh Status, it remains disabled.

I tried disabling add-ons and in a private window without success, I even tried deleting the account and trying again with a different email address. When I check the network tab I can see a request to "https://api.accounts.firefox.com/v1/session/verify/totp" is returning "{"success":false}".

I am trying to enable Two-step authentication. I scan the QR code, enter the code, save the recovery codes and enter one. The green bar at the time says I have successfully enabled two-step authentication, but when clicking Refresh Status, it remains disabled. I tried disabling add-ons and in a private window without success, I even tried deleting the account and trying again with a different email address. When I check the network tab I can see a request to "https://api.accounts.firefox.com/v1/session/verify/totp" is returning "{"success":false}".
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

You can use the Profile Manager to return to your current profile.