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Some websites such as boots.com or johnlewis.com work normally except unable view other customers product reviews?

Posted

Sorry not a technical person but as an example https://www.johnlewis.com/eaziglide-neverstick2-non-stick-milk-pan-16cm/p2185188 On other browsers if you click on an item you will be able to then click on customers reviews which appear. In Firefox the option to look at customers reviews is not present. I am using an iMac late 2012 model running El Capitan 10.11.6 Hope this helps - Cheers Michael Fulford

Sorry not a technical person but as an example https://www.johnlewis.com/eaziglide-neverstick2-non-stick-milk-pan-16cm/p2185188 On other browsers if you click on an item you will be able to then click on customers reviews which appear. In Firefox the option to look at customers reviews is not present. I am using an iMac late 2012 model running El Capitan 10.11.6 Hope this helps - Cheers Michael Fulford

Chosen solution

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Read this answer in context 2
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 71.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:71.0) Gecko/20100101 Firefox/71.0
  • Support URL: https://support.mozilla.org/1/firefox/71.0/Darwin/en-US/

Extensions

  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Autofill 9.5.6 ({143f479b-4cb2-4d8c-8c31-ae8653bc6054})
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • DuckDuckGo Privacy Essentials 2019.9.12 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Ghostery – Privacy Ad Blocker 8.4.5 (firefox@ghostery.com)
  • Google 1.0 (google@search.mozilla.org)
  • IBM Security Rapport 2.2.17 (rapportext@trusteer.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • uBlock - free ad blocker 0.9.5.24 ({2b10c1c8-a11f-4bad-fe9c-1c11e82cac42})
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Autofill Forms 1.1.8 (autofillForms@blueimp.net) (Inactive)
  • Print Edit 18.3 (printedit@DW-dev) (Inactive)

Javascript

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  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
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  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
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  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4307 solutions 60472 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
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Question owner

Hi,

Thanks and I have tried restarting in safe mode which did seem to solve the problem. I then restarted in normal mode and turned off the tracking on the individual website by clicking the shield however the problem still seems to be there. Any other suggestions would be appreciated. Cheers Mike.

Hi, Thanks and I have tried restarting in safe mode which did seem to solve the problem. I then restarted in normal mode and turned off the tracking on the individual website by clicking the shield however the problem still seems to be there. Any other suggestions would be appreciated. Cheers Mike.
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jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Hi masterfulford, when you submitted your question, you let Firefox share that you have the Ghostery extension installed. Check its toolbar button to see whether Ghostery might be blocking the content and whether it lets you make an exception.

Hi masterfulford, when you submitted your question, you let Firefox share that you have the Ghostery extension installed. Check its toolbar button to see whether Ghostery might be blocking the content and whether it lets you make an exception.
Was this helpful to you?
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Question owner

Hi jscher2000,

Thanks and have tried your suggestion of disabling Ghostery unfortunately that didn't seem to help.

Its not a big deal having to change browser to see comments - just annoying!

Cheers Mike

Hi jscher2000, Thanks and have tried your suggestion of disabling Ghostery unfortunately that didn't seem to help. Its not a big deal having to change browser to see comments - just annoying! Cheers Mike
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FredMcD
  • Top 10 Contributor
4307 solutions 60472 answers

Chosen Solution

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control> ''(Mac=<Command>)'' <Shift> A) ''' In the Add-ons Manager, on the left, select '''Extensions. ''' Disable a few add-ons, then '''Restart Firefox. ''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All Of them. ''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.
Was this helpful to you? 2
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Question owner

Hi FredMcD,

Sherlock here - well the suspect turned out to be DuckDuckgo privacy essentials addon which now disabled.

Many thanks to you and others for all your help.

Cheers,

Mike for Sherlock

Hi FredMcD, Sherlock here - well the suspect turned out to be DuckDuckgo privacy essentials addon which now disabled. Many thanks to you and others for all your help. Cheers, Mike for Sherlock
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FredMcD
  • Top 10 Contributor
4307 solutions 60472 answers

Contact DuckDuckgo for more help. It might be disabled on sites you choose.

Contact DuckDuckgo for more help. It might be disabled on sites you choose.
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sawduster12 0 solutions 1 answers

masterfulford said

Hi FredMcD, Sherlock here - well the suspect turned out to be DuckDuckgo privacy essentials addon which now disabled. Many thanks to you and others for all your help. Cheers, Mike for Sherlock

This fixed my problem too.Thanks.

''masterfulford [[#answer-1270944|said]]'' <blockquote> Hi FredMcD, Sherlock here - well the suspect turned out to be DuckDuckgo privacy essentials addon which now disabled. Many thanks to you and others for all your help. Cheers, Mike for Sherlock </blockquote> This fixed my problem too.Thanks.
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