Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Clicking on Menu, Logins and Passwords results in "No Logins Found". Complete reinstall with registry wipe and re-sync results in same condition.

  • 16 replies
  • 1 has this problem
  • 247 views
  • Last reply by dbcobb

more options

However, when visiting a site, my login and password are populated. This leads me to believe that Firefox Lockwise is simply not displaying them. New login information is being saved, but again, not being displayed. This occurs on my HP laptop but works fine on my desktop. This is very frustrating. Please help.

Chosen solution

Alright. So, the developers believe that your issue is related to bug 1592562. This issue is likely caused by e10s (multiple process support) being disabled on Firefox. Perhaps this is something that you manually disabled in the past.

Previously disabling e10s was done with about:config preferences, but since Firefox 68 those preferences were disabled. Now it's done using an environment variable.

You need to delete the MOZ_FORCE_DISABLE_E10S environment variable from your system and then restart your computer to enable e10s support again. This website has step-by-step instructions on how to get to the environment variables.

Hope this helps.

Read this answer in context 👍 1

All Replies (16)

more options

Try changing the signon.management.overrideURI value to blank using the Configuration Editor for Firefox (about:config) and restart Firefox.

This will replace the Firefox Lockwise system with the legacy viewer that was used previously. Just curious to see if it's something wrong with just Firefox Lockwise or if Firefox can't see/load your logins at all for some reason.

When you've tested, reset that preference value to get Firefox Lockwise back.

more options

Well the logins and passwords showed up, but in the old "saved logins" format.This is a good workaround, but I'd really like to get the Firefox Lockwise view to work. Any ideas? Thanks!

more options

Ok, so that shows that something is likely wrong with Firefox Lockwise, not the file(s) that are storing your logins.

Once you have reset that preference, you should get Firefox Lockwise back again, although you will still be having the same issue of course.

Try running Firefox in Safe Mode to see if the issue goes away. If it does, that likely means that you have an add-on installed that is causing the problem.

If the issue is still happening when in Safe Mode, it's possible that your Firefox installation is damaged. Performing a clean reinstall usually fixes this type of issue, since it replaces any damaged or missing files, while preserving your Firefox data.

Hope this helps.

more options

I disabled all the extensions and tried it again, but still the same result. It's hard to believe that no one else is experiencing this. I have already tried a complete uninstall/registry clean/reboot/re-install, to no avail. Very frustrating, but at least your work around lets me see the logins/passwords. Thanks for your help.

Modified by dbcobb

more options

Does Firefox Lockwise give you any error messages?

You can check this using the console window. I'm not quite sure if Firefox Lockwise is treated as a website or a browser component, so I'm not sure which console window error messages will be sent to, so I'll have to open both.

First, just open Firefox Lockwise. Then press Ctrl + Shift + K to open the web console and Ctrl + Shift + J to open the browser console. On the browser console, depending on how long you've had Firefox open for, you may already have warnings and errors listed there. There should be a trash can button to click and clear previous errors.

Then just reload the Firefox Lockwise page with the reload button and see if any errors or warnings appear in either window. If errors do show up, post a screenshot of the console window(s) and we can take a look.

Thanks.

more options

Try to change the pref to about:logins (i.e. remove the ?filter=... part).

  • signon.management.overrideURI = about:logins
more options

This just gave me a error that the address doesn't look correct. Thanks for your reply.

more options

Wesley, here's a screenshot of the errors seen after I click on Menu/Logins and Passwords. Thanks for your help.

more options

If you go to the about:support page in Firefox and scroll down to the Remote Processes table, do you see Privileged About listed? If so, what's the number in the count column?

more options

Nope, Privileged About isn't there. Just the empty Remote Processes table. If clicking on Logins and Passwords just displays an HTML table, is there another variable that I could try, just to see if it will display, other than %DOMAIN%? Thanks again for your help!

more options

It doesn't appear to be something wrong with the filter.

Does the issue go away if you run Firefox as an administrator? To do this, close Firefox and then find Firefox in the list of programs on the Windows 10 start menu. Then right click on the Firefox icon and select Run as administrator (sometimes More > Run as administrator).

In the meantime, I've reached out to the Firefox developers to see if they have a better idea of why you are having this problem, in the event that the above doesn't help.

more options

Are there any logins related messages present in the Browser Console ?

more options

No, launching Firefox as Administrator doesn't change anything.

more options

Here's what I've collected.

more options

Chosen Solution

Alright. So, the developers believe that your issue is related to bug 1592562. This issue is likely caused by e10s (multiple process support) being disabled on Firefox. Perhaps this is something that you manually disabled in the past.

Previously disabling e10s was done with about:config preferences, but since Firefox 68 those preferences were disabled. Now it's done using an environment variable.

You need to delete the MOZ_FORCE_DISABLE_E10S environment variable from your system and then restart your computer to enable e10s support again. This website has step-by-step instructions on how to get to the environment variables.

Hope this helps.

more options

Sure enough, I had set this variable on my laptop! I can't remember when or why I did this (I suffer from long term loss of short term memory), but Logins and Passwords now displays properly. Thanks again for all your help. Merry Christmas!