cannot load outlook.com
worked first thing this morning...then disappeared...cannot reconnect, reboot did not help. Now every time I try to open the webpage I get this...see snip
Chosen solution
Hi sandhilllv1, has your Firefox already updated with last week's patch to version 70.0.1?
Usually repeating redirects suggests a problem with stored data and we suggest clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on "live.com", click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.
In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.
Then try reloading the page. Does that help?
Read this answer in context 👍 0All Replies (2)
Chosen Solution
Hi sandhilllv1, has your Firefox already updated with last week's patch to version 70.0.1?
Usually repeating redirects suggests a problem with stored data and we suggest clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on "live.com", click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.
In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.
Then try reloading the page. Does that help?
Hi jscher2000
Updated to latest version a few days ago. Cleared the cookies and Cache (1GB of data!!!)have to ask how I got so much trash... Now a happy camper again. Thank you