X
Tap here to go to the mobile version of the site.

Support Forum

My firefox crashes on windows 10 after 1 year, chrome is working fine. What is problem?

Posted

Firefox crash on the time but chrome is working fine. System notify " not enough memory" Is this true? I already removed all ext, app

Thanks Joe

Firefox crash on the time but chrome is working fine. System notify " not enough memory" Is this true? I already removed all ext, app Thanks Joe

Chosen solution

clear your all data and history , and still if it wont work try reinstalling firefox , or else get the latest version

Read this answer in context 1
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

More Information

Wesley Branton
  • Top 10 Contributor
643 solutions 5237 answers

To help you further with this problem, it will probably be best if you can provide us with some crash reports. This will provide some more information about the crash that you are experiencing.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

In the meantime, some general troubleshooting tips can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Hope this helps.

To help you further with this problem, it will probably be best if you can provide us with some crash reports. This will provide some more information about the crash that you are experiencing. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below. #Copy the '''5''' most recent Submitted Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx57|width=500]] In the meantime, some general troubleshooting tips can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. Hope this helps.
Was this helpful to you?
Quote

Question owner

Thanks for your advice Here are the report Thanks 93afd2f1-298e-4d2a-8d64-070973488bab 10/26/2019, 9:16 AM 3bff3ddc-8650-4f6f-8287-323323fbe95c 10/26/2019, 9:14 AM 4c9af215-11b1-4bc4-964b-2c488b058e8a 10/21/2019, 10:17 PM c60fbfbd-25a0-4a5b-b9e0-86b501412b4e 10/21/2019, 10:09 PM ca81479b-78c7-465b-8b07-9a1bcd1f7601 10/21/2019, 7:21 PM 7be2f139-7e0a-4400-8fec-dd7d550f973f 10/21/2019, 7:21 PM 218687fd-69fa-43b7-ae82-ef9d58f4f4b0 10/17/2019, 11:26 AM 418b2aa9-4222-405b-a011-502b0a908ca4 10/17/2019, 11:26 AM 07baa842-ad94-433e-a393-bddeb0fe2a77 10/17/2019, 11:25 AM 7493a2dd-a74c-4dd9-a55a-fd1b106777b4 10/17/2019, 11:25 AM

Thanks for your advice Here are the report Thanks 93afd2f1-298e-4d2a-8d64-070973488bab 10/26/2019, 9:16 AM 3bff3ddc-8650-4f6f-8287-323323fbe95c 10/26/2019, 9:14 AM 4c9af215-11b1-4bc4-964b-2c488b058e8a 10/21/2019, 10:17 PM c60fbfbd-25a0-4a5b-b9e0-86b501412b4e 10/21/2019, 10:09 PM ca81479b-78c7-465b-8b07-9a1bcd1f7601 10/21/2019, 7:21 PM 7be2f139-7e0a-4400-8fec-dd7d550f973f 10/21/2019, 7:21 PM 218687fd-69fa-43b7-ae82-ef9d58f4f4b0 10/17/2019, 11:26 AM 418b2aa9-4222-405b-a011-502b0a908ca4 10/17/2019, 11:26 AM 07baa842-ad94-433e-a393-bddeb0fe2a77 10/17/2019, 11:25 AM 7493a2dd-a74c-4dd9-a55a-fd1b106777b4 10/17/2019, 11:25 AM
Was this helpful to you?
Quote

Question owner

And these are submitted report: bp-ab63cc0c-355c-498f-9748-b09510191022 10/21/2019, 10:16 PM View bp-6419a5e3-8fec-4209-8653-24ae60190923 9/23/2019, 9:25 AM View bp-185203db-f8e6-4d3e-b7f6-38fb50190830 8/29/2019, 10:56 PM View bp-a9c837f2-5fff-4be1-afde-5932e0190830 8/29/2019, 9:47 PM

And these are submitted report: bp-ab63cc0c-355c-498f-9748-b09510191022 10/21/2019, 10:16 PM View bp-6419a5e3-8fec-4209-8653-24ae60190923 9/23/2019, 9:25 AM View bp-185203db-f8e6-4d3e-b7f6-38fb50190830 8/29/2019, 10:56 PM View bp-a9c837f2-5fff-4be1-afde-5932e0190830 8/29/2019, 9:47 PM
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Product Firefox Release Channel release Version 69.0.3 Build ID 20191009172106

Tue, 22 Oct 2019 05:15:33 GMT bp-ab63cc0c-355c-498f-9748-b09510191022 Signature: OOM | large | xul.dll | strset

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1560769 RESOLVED INCOMPLETE Crash in [@ OOM | large | xul.dll | strset] ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 69.0.1 Build ID 20190917135527

Mon, 23 Sep 2019 16:24:55 GMT bp-6419a5e3-8fec-4209-8653-24ae60190923 Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 68.0.2 Build ID 20190813150448

Fri, 30 Aug 2019 05:56:49 GMT bp-185203db-f8e6-4d3e-b7f6-38fb50190830 Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

Product Firefox Release Channel release Version 69.0.3 Build ID 20191009172106 Tue, 22 Oct 2019 05:15:33 GMT bp-ab63cc0c-355c-498f-9748-b09510191022 Signature: OOM | large | xul.dll | strset Crash Reason EXCEPTION_BREAKPOINT This is for Sumo's Related Bugs 1560769 RESOLVED INCOMPLETE Crash in [@ OOM | large | xul.dll | strset] ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 69.0.1 Build ID 20190917135527 Mon, 23 Sep 2019 16:24:55 GMT bp-6419a5e3-8fec-4209-8653-24ae60190923 Signature: OOM | small Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 68.0.2 Build ID 20190813150448 Fri, 30 Aug 2019 05:56:49 GMT bp-185203db-f8e6-4d3e-b7f6-38fb50190830 Signature: OOM | small Crash Reason EXCEPTION_BREAKPOINT
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

You have two unsubmitted reports I want to check out;

93afd2f1-298e-4d2a-8d64-070973488bab 10/26/2019, 9:16 AM 3bff3ddc-8650-4f6f-8287-323323fbe95c 10/26/2019, 9:14 AM

Please submit them and post their new numbers.


Signature: OOM means Out Of Memory


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

You have two unsubmitted reports I want to check out; 93afd2f1-298e-4d2a-8d64-070973488bab 10/26/2019, 9:16 AM 3bff3ddc-8650-4f6f-8287-323323fbe95c 10/26/2019, 9:14 AM Please submit them and post their new numbers. '''Signature: OOM''' means Out Of Memory https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
Was this helpful to you?
Quote

Question owner

Thanks Here are all report for Sept and October bp-1d6f01ad-9689-4400-bc80-9390f0191027 10/27/2019, 12:08 AM View bp-c0ba6ac4-d22a-4efa-83ba-a46660191027 10/27/2019, 12:08 AM View bp-bcc7e28c-ba73-4631-9304-0f1740191027 10/27/2019, 12:08 AM View bp-bb3f9e1a-329f-4c40-af40-d1ea30191027 10/27/2019, 12:08 AM View bp-ddae0e03-1ee6-496d-8c2d-f66f20191027 10/27/2019, 12:07 AM View bp-ab63cc0c-355c-498f-9748-b09510191022 10/21/2019, 10:16 PM View bp-6419a5e3-8fec-4209-8653-24ae60190923 9/23/2019, 9:25 AM

Thanks Here are all report for Sept and October bp-1d6f01ad-9689-4400-bc80-9390f0191027 10/27/2019, 12:08 AM View bp-c0ba6ac4-d22a-4efa-83ba-a46660191027 10/27/2019, 12:08 AM View bp-bcc7e28c-ba73-4631-9304-0f1740191027 10/27/2019, 12:08 AM View bp-bb3f9e1a-329f-4c40-af40-d1ea30191027 10/27/2019, 12:08 AM View bp-ddae0e03-1ee6-496d-8c2d-f66f20191027 10/27/2019, 12:07 AM View bp-ab63cc0c-355c-498f-9748-b09510191022 10/21/2019, 10:16 PM View bp-6419a5e3-8fec-4209-8653-24ae60190923 9/23/2019, 9:25 AM
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Product Firefox Release Channel release Version 69.0.3 Build ID 20191009172106

Thu, 17 Oct 2019 18:25:50 GMT bp-1d6f01ad-9689-4400-bc80-9390f0191027 Thu, 17 Oct 2019 18:26:24 GMT bp-c0ba6ac4-d22a-4efa-83ba-a46660191027

Signature: OOM | small ++++++++++++++++++++++++++++++++++++++++++++ Tue, 22 Oct 2019 02:21:33 GMT bp-bcc7e28c-ba73-4631-9304-0f1740191027 Signature: nsXPConnect::InitStatics

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1567902 RESOLVED FIXED Crash in [@ nsXPConnect::InitStatics]

1326539 NEW --- Startup crash in nsXPConnect::InitStatics +++++++++++++++++++++++++++++++++++++++++++++++++ Tue, 22 Oct 2019 05:17:12 GMT bp-bb3f9e1a-329f-4c40-af40-d1ea30191027 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::traverse<T>

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1584266 NEW --- Investigate increase in content crash OOM spike since 2019-09-24

1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured

Product Firefox Release Channel release Version 69.0.3 Build ID 20191009172106 Thu, 17 Oct 2019 18:25:50 GMT bp-1d6f01ad-9689-4400-bc80-9390f0191027 Thu, 17 Oct 2019 18:26:24 GMT bp-c0ba6ac4-d22a-4efa-83ba-a46660191027 Signature: OOM | small ++++++++++++++++++++++++++++++++++++++++++++ Tue, 22 Oct 2019 02:21:33 GMT bp-bcc7e28c-ba73-4631-9304-0f1740191027 Signature: nsXPConnect::InitStatics Crash Reason EXCEPTION_BREAKPOINT This is for Sumo's Related Bugs 1567902 RESOLVED FIXED Crash in [@ nsXPConnect::InitStatics] 1326539 NEW --- Startup crash in nsXPConnect::InitStatics +++++++++++++++++++++++++++++++++++++++++++++++++ Tue, 22 Oct 2019 05:17:12 GMT bp-bb3f9e1a-329f-4c40-af40-d1ea30191027 '''Signature:''' OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::traverse<T> Crash Reason EXCEPTION_BREAKPOINT This is for Sumo's Related Bugs 1584266 NEW --- Investigate increase in content crash OOM spike since 2019-09-24 1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Helpful Reply

MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on.
Was this helpful to you? 1
Quote

Question owner

FredMcD, Thank you very much for your effort. I will do the test Joe,

FredMcD, Thank you very much for your effort. I will do the test Joe,
Was this helpful to you?
Quote
d3von 3 solutions 38 answers

Chosen Solution

clear your all data and history , and still if it wont work try reinstalling firefox , or else get the latest version

clear your all data and history , and still if it wont work try reinstalling firefox , or else get the latest version
Was this helpful to you? 1
Quote

Question owner

Thank you all , I have re-installed and it's working fine at this time. Thanks again, Joe

Thank you all , I have re-installed and it's working fine at this time. Thanks again, Joe
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Good to hear.

Good to hear.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.