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Whenever I try to watch a video on YouTube, it doesn't play and instead displays a white screen with no functionality except for the title. How can I fix this?

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Whenever I open YouTube, the standard screen shows, including ads and videos, but whenever I try to watch a video by clicking on it, it takes me to the video's URL but the video screen itself is white, and does not have any features, such as play or the video's timebar. However, it still displays the title and comments and recommended videos. How do I fix this? This is only a FireFox issue, as I am still able to watch YouTube through Chrome.

Whenever I open YouTube, the standard screen shows, including ads and videos, but whenever I try to watch a video by clicking on it, it takes me to the video's URL but the video screen itself is white, and does not have any features, such as play or the video's timebar. However, it still displays the title and comments and recommended videos. How do I fix this? This is only a FireFox issue, as I am still able to watch YouTube through Chrome.
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Chosen solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration disabling graphics hardware acceleration]'' {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
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Question owner

Thank you so much. This fixed my issue.

Thank you so much. This fixed my issue.
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FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
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