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I am a NYT subscriber but can no longer access content behind the paywall.

  • 3 replies
  • 1 has this problem
  • Last reply by FredMcD

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I am a NYT subscriber but can no longer access content behind the paywall on FireFox. Yet, it works fine on Chrome and Edge. When I am on the NYT homepage, it shows that I am logged in. When I click on an article on the home page, it loads it but a pop-up makes it blurry and says that I need to be a subscriber to see it. Yet, the top of the page shows that I am still logged as a subscriber. The problems occurs on my two notebooks. Both are running Windows 10. One has Norton as antivirus, the other has Windows Defender. To troubleshoot, I have turned off all FireFox "Content Blocking" and have cleaned up cookies and browsing history (twice), but it has not cleared the problem. I have reinstalled FireFox twice. I am also a subscriber to the Washington Post, and I have no problem reading it.

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

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That did not solve the problem. See attached screenshots of the same actions on Firefox and Chrome. As you can see, on Firefox, it shows that I am logged in, but the blue button (upper right corner) still shows "Subscribe now". On Chrome, the same blue button is a link to the crossword puzzle.

In addition, I have a new symptoms: On some sites, the pop-up window asking me to accept the cookies is blank. (it works fine on Chrome)

Finally, the performance is intermittently really poor for some short periods of times (like 10 minutes) , It takes a couple of minutes to refresh a page on most websites I visit. I have turned off Hardware Acceleration, as suggested in some post but that did not solve it.

I am running FireFox rev 69.0.1 (64 bit) Thanks!

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Have you tried FF Safe Mode?

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.