Netflix doesn't work, no error messages, just the dark grey Netflix background.
All add-ons disabled
DRM enabled (re-checked box and restarted)
Widevine plugin up to date and always active
Firefox tells me: "Firefox is installing components needed to play the audio or video on this page". Waited for hours. Nothing happens.
Problem persists consistently through browser and system restarts.
Problem began 3 days ago.
At the end I did a clean re-install of firefox and any add-ons I had. It works fine now.Read this answer in context 0
Additional System Details
- User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0
The newest version disables the flash player. Check its settings.
Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A
On the left side of the page, select Plugins.
I haven't had flash installed for ages. It's not in my plugins.
Hi Ornlu, Many people have posted about Amazon/Netflix/Widevine recently. Apparently, they have been bad bedfellows for over three years. This is not a new issue.
When you see the "Firefox is installing components needed to play the audio or video on this page" message you need to jump start that download from Google/Widevine by restarting Firefox and checking for updates to the plug-in.
Another method which seems to work, at least for a little while, is:
Type or paste about:support in the address bar Press Enter Under Application Basics Next to Profile Folder click the Open Folder button Close Firefox
In your Profile Folder find the folder gmp-widevinecdm Delete the folder
Start Firefox A new WidevineDRM module will install Go to Add-ons/Plugins and Check For Updates
Thank you, I've tried all the above fixes, however none worked.
At the end I did a clean re-install of firefox and any add-ons I had. It works fine now.
That was very good work. Well done.