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Can't use paypal

Posted

When I attempt to make a payment using PayPal from within Firefox, it opens the PayPal popup, I insert my PayPal login email address, and then the PayPal window goes blank. If I move the PayPal window I see a message from PayPal asking if I'm having trouble opening their window, and suggesting I click 'Continue'. After doing this a couple of times, I get dumped back to where I was, on the merchant website offering me ways of paying, including of course PayPal. I've tried searching through past posts, but they all refer to what's obviously a previous version of FireFox - eg suggesting I click on an Advanced tab that isn't there

When I attempt to make a payment using PayPal from within Firefox, it opens the PayPal popup, I insert my PayPal login email address, and then the PayPal window goes blank. If I move the PayPal window I see a message from PayPal asking if I'm having trouble opening their window, and suggesting I click 'Continue'. After doing this a couple of times, I get dumped back to where I was, on the merchant website offering me ways of paying, including of course PayPal. I've tried searching through past posts, but they all refer to what's obviously a previous version of FireFox - eg suggesting I click on an Advanced tab that isn't there

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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FredMcD
  • Top 10 Contributor
4225 solutions 58988 answers

Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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Question owner

Fixed (for the moment, he says cynically - but also hopefully)

Fixed (for the moment, he says cynically - but also hopefully)
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FredMcD
  • Top 10 Contributor
4225 solutions 58988 answers

Here's hoping.

Here's hoping.
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