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Online Flipbook won't work

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Hi! I'm an avid firefox user for years now, but recently I've experienced some trouble. I study on an online platform, which has different multimedia resources (videos, images, etc.) and also offers a Flipbook (which is something like an interactive online book, I guess). Every time I try to open this flipbook (it opens another window, which is normal) Firefox crashes instantly. I've tried everything within my resources, but I'm far awar from a tech geek =(. So far I've disabled content blockage and all my extensions (privacy bagder and uBlock for the website) and nothing seems to work. I appreciate any help given, thanks!!

Hi! I'm an avid firefox user for years now, but recently I've experienced some trouble. I study on an online platform, which has different multimedia resources (videos, images, etc.) and also offers a Flipbook (which is something like an interactive online book, I guess). Every time I try to open this flipbook (it opens another window, which is normal) Firefox crashes instantly. I've tried everything within my resources, but I'm far awar from a tech geek =(. So far I've disabled content blockage and all my extensions (privacy bagder and uBlock for the website) and nothing seems to work. I appreciate any help given, thanks!!
Attached screenshots

Chosen solution

Good. Now try installing the current flash. If the problem returns, Adobe Support https://forums.adobe.com/community/flashplayer



Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0.223

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

Thanks for answering! None of the crash reports where sent, i sent half and halff wont send. This are the ones a already sent. Problem with my page is still there,

bp-4ede5a98-b3b4-45ac-8dc8-b8e800190802 02/08/2019 23:08 bp-7aa819c4-3d90-4515-9076-300c70190802 02/08/2019 23:08 bp-ebfef82a-02b6-4b88-97ac-a36010190802

Thanks for answering! None of the crash reports where sent, i sent half and halff wont send. This are the ones a already sent. Problem with my page is still there, bp-4ede5a98-b3b4-45ac-8dc8-b8e800190802 02/08/2019 23:08 bp-7aa819c4-3d90-4515-9076-300c70190802 02/08/2019 23:08 bp-ebfef82a-02b6-4b88-97ac-a36010190802
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FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

Helpful Reply

Tue, 30 Jul 2019 12:15:37 GMT bp-4ede5a98-b3b4-45ac-8dc8-b8e800190802 Tue, 30 Jul 2019 12:17:11 GMT bp-7aa819c4-3d90-4515-9076-300c70190802

Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

Attention Somo's there are 20 related bug reports. +++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) OS Windows 10 OS Version 10.0.17134

Fri, 02 Aug 2019 21:06:30 GMT bp-ebfef82a-02b6-4b88-97ac-a36010190802 Signature: hang | NtQueryVirtualMemory

Process Type plugin Filename: NPSWF64_32_0_0_223.dll Crash Reason EXCEPTION_BREAKPOINT

NPSWF64_32_0_0_223.dll = Shockwave Flash = Adobe Systems

Tue, 30 Jul 2019 12:15:37 GMT bp-4ede5a98-b3b4-45ac-8dc8-b8e800190802 Tue, 30 Jul 2019 12:17:11 GMT bp-7aa819c4-3d90-4515-9076-300c70190802 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER Attention Somo's there are 20 related bug reports. +++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) OS Windows 10 OS Version 10.0.17134 Fri, 02 Aug 2019 21:06:30 GMT bp-ebfef82a-02b6-4b88-97ac-a36010190802 Signature: hang | NtQueryVirtualMemory Process Type plugin Filename: NPSWF64_32_0_0_223.dll Crash Reason EXCEPTION_BREAKPOINT NPSWF64_32_0_0_223.dll = Shockwave Flash = Adobe Systems
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FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

Helpful Reply

Remove Flash Player using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

After, restart Firefox. Is the problem still there?

Remove Flash Player using these links; [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows] {web link} [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac] {web link} After, restart Firefox. Is the problem still there?
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Question owner

I uninstalled Flash player and the problem went away! Now, do I re install Flash player or leave it like this? Thanks for your help!

I uninstalled Flash player and the problem went away! Now, do I re install Flash player or leave it like this? Thanks for your help!
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FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

Chosen Solution

Good. Now try installing the current flash. If the problem returns, Adobe Support https://forums.adobe.com/community/flashplayer



Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0.223

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Good. Now try installing the current flash. If the problem returns, Adobe Support https://forums.adobe.com/community/flashplayer '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player '''Version 32.0.0.223 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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