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Online Flipbook won't work

  • 6 replies
  • 1 has this problem
  • 68 views
  • Last reply by FredMcD

alvaro_chavez93
alvaro_chavez93

Hi! I'm an avid firefox user for years now, but recently I've experienced some trouble. I study on an online platform, which has different multimedia resources (videos, images, etc.) and also offers a Flipbook (which is something like an interactive online book, I guess). Every time I try to open this flipbook (it opens another window, which is normal) Firefox crashes instantly. I've tried everything within my resources, but I'm far awar from a tech geek =(. So far I've disabled content blockage and all my extensions (privacy bagder and uBlock for the website) and nothing seems to work. I appreciate any help given, thanks!!

Hi! I'm an avid firefox user for years now, but recently I've experienced some trouble. I study on an online platform, which has different multimedia resources (videos, images, etc.) and also offers a Flipbook (which is something like an interactive online book, I guess). Every time I try to open this flipbook (it opens another window, which is normal) Firefox crashes instantly. I've tried everything within my resources, but I'm far awar from a tech geek =(. So far I've disabled content blockage and all my extensions (privacy bagder and uBlock for the website) and nothing seems to work. I appreciate any help given, thanks!!
Attached screenshots

Chosen solution

Good. Now try installing the current flash. If the problem returns, Adobe Support https://forums.adobe.com/community/flashplayer



Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0.223

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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All Replies (6)

FredMcD
FredMcD

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

alvaro_chavez93
alvaro_chavez93 Question owner

Thanks for answering! None of the crash reports where sent, i sent half and halff wont send. This are the ones a already sent. Problem with my page is still there,

bp-4ede5a98-b3b4-45ac-8dc8-b8e800190802 02/08/2019 23:08 bp-7aa819c4-3d90-4515-9076-300c70190802 02/08/2019 23:08 bp-ebfef82a-02b6-4b88-97ac-a36010190802

FredMcD
FredMcD

Tue, 30 Jul 2019 12:15:37 GMT bp-4ede5a98-b3b4-45ac-8dc8-b8e800190802 Tue, 30 Jul 2019 12:17:11 GMT bp-7aa819c4-3d90-4515-9076-300c70190802

Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

Attention Somo's there are 20 related bug reports. +++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) OS Windows 10 OS Version 10.0.17134

Fri, 02 Aug 2019 21:06:30 GMT bp-ebfef82a-02b6-4b88-97ac-a36010190802 Signature: hang | NtQueryVirtualMemory

Process Type plugin Filename: NPSWF64_32_0_0_223.dll Crash Reason EXCEPTION_BREAKPOINT

NPSWF64_32_0_0_223.dll = Shockwave Flash = Adobe Systems

FredMcD
FredMcD

Remove Flash Player using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

After, restart Firefox. Is the problem still there?

alvaro_chavez93
alvaro_chavez93 Question owner

I uninstalled Flash player and the problem went away! Now, do I re install Flash player or leave it like this? Thanks for your help!

FredMcD
FredMcD

Chosen Solution

Good. Now try installing the current flash. If the problem returns, Adobe Support https://forums.adobe.com/community/flashplayer



Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0.223

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration