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Two problems w/Sync: linking phone number & linking yahoo

Posted

Gents: I do not want to give my correct phone number for anyone to enter in their database. How can I use Sync w/o giving my true number? 2. I thought I had Sync set up previously but now it always hits me with the 'enter your phone number' which is a dead end for me.

3. I believe when the Support page is asking for my Yahoo email logon (for some reason) that it is linking my Yahoo with this support site instead of allowing me to use my normal logon. Is there a way I can check and be sure that these are not linked, and that I didn't miss some asterisk B.S. somewhere about "you are now giving support.mozilla or whatever was using this, to link my yahoo account?

Thank you!

Gents: I do not want to give my correct phone number for anyone to enter in their database. How can I use Sync w/o giving my true number? 2. I thought I had Sync set up previously but now it always hits me with the 'enter your phone number' which is a dead end for me. 3. I believe when the Support page is asking for my Yahoo email logon (for some reason) that it is linking my Yahoo with this support site instead of allowing me to use my normal logon. Is there a way I can check and be sure that these are not linked, and that I didn't miss some asterisk B.S. somewhere about "you are now giving support.mozilla or whatever was using this, to link my yahoo account? Thank you!

Chosen solution

Firstly, Firefox Sync doesn't require a phone number. It's not something that you are even able to link to your Firefox Account, even if you wanted to. What I assume you are seeing in the "Send Firefox directly to your smartphone and sign in to complete set-up" screen. This just sends the link to download Firefox to you via text message.

You can login at accounts.firefox.com with just your email, assuming you have an account. If not, you can create an account for free, using just your email address.

As for your issue logging into the Firefox support website, they recently added the ability to login with your Firefox Account. This will be the new way to log in because it's easier to merge accounts onto the Firefox Account system. If you have an existing account on here, there is a "continue w/ SUMO account" button below the "Continue with Firefox Accounts" button on the support.mozilla.org login page.

Hope this helps.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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Wesley Branton
  • Top 10 Contributor
573 solutions 4887 answers

Chosen Solution

Firstly, Firefox Sync doesn't require a phone number. It's not something that you are even able to link to your Firefox Account, even if you wanted to. What I assume you are seeing in the "Send Firefox directly to your smartphone and sign in to complete set-up" screen. This just sends the link to download Firefox to you via text message.

You can login at accounts.firefox.com with just your email, assuming you have an account. If not, you can create an account for free, using just your email address.

As for your issue logging into the Firefox support website, they recently added the ability to login with your Firefox Account. This will be the new way to log in because it's easier to merge accounts onto the Firefox Account system. If you have an existing account on here, there is a "continue w/ SUMO account" button below the "Continue with Firefox Accounts" button on the support.mozilla.org login page.

Hope this helps.

Firstly, Firefox Sync doesn't require a phone number. It's not something that you are even able to link to your Firefox Account, even if you wanted to. What I assume you are seeing in the "Send Firefox directly to your smartphone and sign in to complete set-up" screen. This just sends the link to download Firefox to you via text message. You can login at accounts.firefox.com with just your email, assuming you have an account. If not, you can create an account for free, using just your email address. As for your issue logging into the Firefox support website, they recently added the ability to login with your Firefox Account. This will be the new way to log in because it's easier to merge accounts onto the Firefox Account system. If you have an existing account on here, there is a "continue w/ SUMO account" button below the "Continue with Firefox Accounts" button on the support.mozilla.org login page. Hope this helps.
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Question owner

Thank you Wesley. However, the "continue w/SUMO" does not allow me to login. Not b/c I'm in error. No matter, the Sync login is there.

Thank you Wesley. However, the "continue w/SUMO" does not allow me to login. Not b/c I'm in error. No matter, the Sync login is there.
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