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AVG message on Firefox

Posted

I keep getting the following message on Firefox:

"Some users of AVG Internet Security Software are unable to access their saved passwords and logins"

I don't like the look of it and there are two click buttons, neither of which I have touched.

Screen shot attached.

Anyone have any idea what this is?

I keep getting the following message on Firefox: "Some users of AVG Internet Security Software are unable to access their saved passwords and logins" I don't like the look of it and there are two click buttons, neither of which I have touched. Screen shot attached. Anyone have any idea what this is?

Chosen solution

EssJayDee said

It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong.

Firefox is obviously aware of the current problem with AVG and merely provided information.

If you don't want to see this message again, would you try this please :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

app.normandy.enabled and make sure its value is set to false

If you had to change the value, then close and restart Firefox.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:67.0) Gecko/20100101 Firefox/67.0

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Question owner

Screen shot didn't attach, should be attached now

Screen shot didn't attach, should be attached now
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TyDraniu
  • Top 25 Contributor
315 solutions 1771 answers

Yes, it can be our info. If you've lost passwords, there's a solution to bring it back.

Yes, it can be our info. If you've lost passwords, there's a solution to bring it back.
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McCoy
  • Top 10 Contributor
533 solutions 5034 answers

Hello EssJayDee :

In addition to the above (to be on the safe side) : just close that banner.

In case you use AVG software please see :

https://support.mozilla.org/en-US/kb/passwords-disappearing-avg-security-software

And :

https://www.ghacks.net/2019/06/14/if-you-lost-all-passwords-in-firefox-read-this/

Also see this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1558765


About "Heartbeat":

https://support.mozilla.org/en-US/kb/rate-your-firefox-experience-heartbeat

Hello EssJayDee : In addition to the above (to be on the safe side) : just close that banner. In case you use AVG software please see : https://support.mozilla.org/en-US/kb/passwords-disappearing-avg-security-software And : https://www.ghacks.net/2019/06/14/if-you-lost-all-passwords-in-firefox-read-this/ Also see this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1558765 ------------------------------------------------------------------------------------------------------------ About "Heartbeat": https://support.mozilla.org/en-US/kb/rate-your-firefox-experience-heartbeat

Modified by McCoy

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cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157849 answers

See: Are you using AVG software (AVG Password Protection)?

See:

Mozilla created an extension to recover logins.json from a logins.json.corrupt file.

See: Are you using AVG software (AVG Password Protection)? See: *https://support.mozilla.org/en-US/kb/passwords-disappearing-avg-security-software Mozilla created an extension to recover logins.json from a logins.json.corrupt file. *https://addons.mozilla.org/firefox/addon/restore-logins/
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Question owner

I was more wondering why/how AVG (I have AVG on my computer) have managed to get this to appear in my Firefox browser. It reappears every time I have closed down Firefox. I keep my passwords elsewhere anyway, and I am loathe to let AVG have sight of them.

It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong.

I was more wondering why/how AVG (I have AVG on my computer) have managed to get this to appear in my Firefox browser. It reappears every time I have closed down Firefox. I keep my passwords elsewhere anyway, and I am loathe to let AVG have sight of them. It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong.
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cor-el
  • Top 10 Contributor
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17467 solutions 157849 answers

Helpful Reply

AVG doesn't push anything in Firefox. AVG (AVG Password Protection feature) prevents Firefox from accessing logins.json and this makes Firefox rename the file to logins.json.corrupt and start with a new file.

AVG doesn't push anything in Firefox. AVG (AVG Password Protection feature) prevents Firefox from accessing logins.json and this makes Firefox rename the file to logins.json.corrupt and start with a new file.
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Question owner

Thanks Cor-el.

Slightly confused now how this appears (see image) which is in Firefox. Is this actually a Firefox message (excuse my ignorance)

Thanks Cor-el. Slightly confused now how this appears (see image) which is in Firefox. Is this actually a Firefox message (excuse my ignorance)
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McCoy
  • Top 10 Contributor
533 solutions 5034 answers

Chosen Solution

EssJayDee said

It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong.

Firefox is obviously aware of the current problem with AVG and merely provided information.

If you don't want to see this message again, would you try this please :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

app.normandy.enabled and make sure its value is set to false

If you had to change the value, then close and restart Firefox.

''EssJayDee [[#answer-1230904|said]]'' <blockquote> It doesn't really fill me with confidence about Firefox that AVG software can push this into the browser, maybe I am wrong. </blockquote> Firefox is obviously aware of the current problem with AVG and merely provided information. If you don't want to see this message again, would you try this please : Type in the address bar '''about:config''' and press Enter (promise to be careful, if asked) Type in the search bar and look for the preference : '''app.normandy.enabled''' and make sure its value is set to '''false''' If you had to change the value, then close and restart Firefox.
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Question owner

Thanks McCoy, much appreciated.

Thanks McCoy, much appreciated.
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McCoy
  • Top 10 Contributor
533 solutions 5034 answers

EssJayDee said

Thanks McCoy, much appreciated.

My pleasure  !

''EssJayDee [[#answer-1230914|said]]'' <blockquote> Thanks McCoy, much appreciated. </blockquote> My pleasure !
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