X
Tap here to go to the mobile version of the site.

Support Forum

'special offer' appears/preempts all pages, even in private.

Posted

firefox starts normally, loading yahoo, which is my start page. Then, over top of the page, a 'special only for today, only for you' offer appears. It says it is from Mozilla, and claims that, if I take a short survey, I get a free Iphone. There is no way to shut this off, or remove it from the page. I tried opening new windows, with known addresses- they atart to load, then the 'free phone' thing comes up over top of them. I tried Explorer and Chrome, and the same thing happens, just with the survey being attributed to microsoft. This is the second day this has happened. I was able to log into my email, and that worked ok, but nothing else is possible. Please help!

firefox starts normally, loading yahoo, which is my start page. Then, over top of the page, a 'special only for today, only for you' offer appears. It says it is from Mozilla, and claims that, if I take a short survey, I get a free Iphone. There is no way to shut this off, or remove it from the page. I tried opening new windows, with known addresses- they atart to load, then the 'free phone' thing comes up over top of them. I tried Explorer and Chrome, and the same thing happens, just with the survey being attributed to microsoft. This is the second day this has happened. I was able to log into my email, and that worked ok, but nothing else is possible. Please help!

Chosen solution

That is not from Mozilla.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Read this answer in context 1
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59412 answers

Chosen Solution

That is not from Mozilla.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

That is not from Mozilla. You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Was this helpful to you? 1
Quote

Question owner

Thank you. I ran the malwarebytes and microsoft safety scanners so far, and, as you said, each pointed out different things. Today the problem has not appeared but I am sure it will come up again, so knowing how to handle it when it does is very helpful. Thanks again!

Thank you. I ran the malwarebytes and microsoft safety scanners so far, and, as you said, each pointed out different things. Today the problem has not appeared but I am sure it will come up again, so knowing how to handle it when it does is very helpful. Thanks again!
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4248 solutions 59412 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.