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Cannot get computer to recognize Android phone

  • 1 reply
  • 1 has this problem
  • Last reply by cor-el

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My Dell laptop is not recognizing my Android phone. I have tried all of the steps to sync multiple times on both the laptop and phone, but I cannot get the phone to show up in the recognize device list. However, the computer does show up on the phone. Nothing is syncing to the computer and it is getting frustrating as all the solutions provided in support have failed me.

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Did you check the last Sync date via the Setting menu?

Did you try to disconnect and reconnect to Sync on the phone?

Firefox on mobile doesn't have a Sync log unlike Firefox on desktop, so you can't check for issues.