Scheduled maintenance: Thursday, September 24, between 11:30am and 13:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't sign in. Phone was wiped along with 2FA codes

  • 1 reply
  • 1 has this problem
  • Last reply by cor-el

more options

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

All Replies (1)

more options

I don't think that is is possible to get access to this account without 2FA recovery codes. So you likely will have to setup a new account and make sure to backup the recovery codes and/or backup the (decoded) QR code. I don't know whether recovery keys would allow access in this case.