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Messenger and the the Notifications pull-down menu on Facebook are non-functional using Firefox.

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The Messenger page cycles and then goes blank, but with the full top-menu items showing.

When I try the Notifications pull-down it just cycles, and never shows the notifications.

These two FB features work perfectly on Safari.

Is this a Firefox problem, or a FB problem?

The Messenger page cycles and then goes blank, but with the full top-menu items showing. When I try the Notifications pull-down it just cycles, and never shows the notifications. These two FB features work perfectly on Safari. Is this a Firefox problem, or a FB problem?
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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:66.0) Gecko/20100101 Firefox/66.0

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Question owner

McCoy said

@ ipattis and jgary : ((snip)) If none of the suggestions work, then I'm all out of ideas (other maybe than to file a bug report) ......


Yeah, I think it's clearly time to file a bug report.

Please.

''McCoy [[#answer-1223538|said]]'' <blockquote> @ ipattis and jgary : ((snip)) If none of the suggestions work, then I'm all out of ideas (other maybe than to file a bug report) ...... </blockquote> Yeah, I think it's clearly time to file a bug report. Please.

Modified by lpattis

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McCoy
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May I suggest that first you wait and see if someone else will come up with the perfect solution for you  ?

If that doesn't happen (give it some time, we're dealing with different time zones) then you could file a bug report :

https://bugzilla.mozilla.org/enter_bug.cgi

https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines

May I suggest that first you wait and see if someone else will come up with the perfect solution for you ? If that doesn't happen (give it some time, we're dealing with different time zones) then you could file a bug report : https://bugzilla.mozilla.org/enter_bug.cgi https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines

Modified by McCoy

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Question owner

McCoy said

@ ipattis and jgary : Apologies if this is a rethorical question, but have you checked the settings for notifications in : Preferences => Options => Privacy & Security => under "Permissions"  ?

I'm not sure if this would affect Facebook notifications, but would you do this please (it's worth a try) :

When you're on Facebook (using Firefox), click on the 'i' in a circle, next to the padlock at the left side of the address bar.

Then click on the little black arrow on the dropdown (next to 'Connection') and then on "More Information", which will take you to "Page Info".

Click on the 'Permissions" tab and scroll down to "Open Pop-up Windows". Uncheck "Use Default" and check "Allow".

Then close and restart Firefox.


Another thing to try :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar notifications

Look for the preference dom.webnotifications.enabled

and set its value to true

(and maybe check other preferences as well)

Then close and restart Firefox.

If that doesn't make a difference, then change the values back.

'Hope that helps (fingers crossed .... )


If none of the suggestions work, then I'm all out of ideas (other maybe than to file a bug report) ......

None of this is actually pertinent to the problem (not intending to be snippy)...and from the get-go I have been all up & down Firefox's prefs page looking for anything that might impact this issue while working within a logged-in Facebook account.

The "notifications" (and other pull-down menus on FB) we are referring to have nothing to do with the areas of "privacy & security" & "notifications" you are referring to on the Firefox preferences page.

I would prefer to continue to use Firefox as my exclusive browser, but right now I cannot do that...I have to open up Safari to actually have functional use of Facebook.

This needs to be escalated (and fixed)...or I can discard use of Firefox, and I'll go back to Chrome of Safari.

Thanks for your help.

''McCoy [[#answer-1223538|said]]'' <blockquote> @ ipattis and jgary : Apologies if this is a rethorical question, but have you checked the settings for notifications in : Preferences => Options => Privacy & Security => under "Permissions" ? -------------------------------------------------------------------------------------------- I'm not sure if this would affect Facebook notifications, but would you do this please (it's worth a try) : When you're on Facebook (using Firefox), click on the 'i' in a circle, next to the padlock at the left side of the address bar. Then click on the little black arrow on the dropdown (next to 'Connection') and then on "More Information", which will take you to "Page Info". Click on the 'Permissions" tab and scroll down to "Open Pop-up Windows". Uncheck "Use Default" and check "Allow". Then close and restart Firefox. -------------------------------------------------------------------------------------------- Another thing to try : Type in the address bar '''about:config''' and press Enter (promise to be careful, if asked) Type in the search bar '''notifications''' Look for the preference '''dom.webnotifications.enabled''' and set its value to '''true''' (and maybe check other preferences as well) Then close and restart Firefox. If that doesn't make a difference, then change the values back. 'Hope that helps (fingers crossed .... ) -------------------------------------------------------------------------------------------- If none of the suggestions work, then I'm all out of ideas (other maybe than to file a bug report) ...... </blockquote> None of this is actually pertinent to the problem (not intending to be snippy)...and from the get-go I have been all up & down Firefox's prefs page looking for anything that might impact this issue while working within a logged-in Facebook account. The "notifications" (and other pull-down menus on FB) we are referring to have nothing to do with the areas of "privacy & security" & "notifications" you are referring to on the Firefox preferences page. I would prefer to continue to use Firefox as my exclusive browser, but right now I cannot do that...I have to open up Safari to actually have functional use of Facebook. This needs to be escalated (and fixed)...or I can discard use of Firefox, and I'll go back to Chrome of Safari. Thanks for your help.
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McCoy
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This really seems to be a problem on MAC - I just saw another user report this :

https://support.mozilla.org/en-US/questions/1259599

Looks alike, but not quite the same, though ..... (?)

This really seems to be a problem on MAC - I just saw another user report this : https://support.mozilla.org/en-US/questions/1259599 Looks alike, but not quite the same, though ..... (?)

Modified by McCoy

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jgary 0 solutions 11 answers

I've filed bug reports to Mozilla, Firefox and Facebook. We'll see if one gets answered.. If I get one that woks I'll contact you.

Thanks, Gary

I've filed bug reports to Mozilla, Firefox and Facebook. We'll see if one gets answered.. If I get one that woks I'll contact you. Thanks, Gary
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jgary 0 solutions 11 answers

I'm not sure it's a Max problem because Facebook works on Safari on Mac and not Firefox on Mac,,

I'm not sure it's a Max problem because Facebook works on Safari on Mac and not Firefox on Mac,,
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McCoy
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jgary said

I'm not sure it's a Max problem because Facebook works on Safari on Mac and not Firefox on Mac,,

I didn't say that it's a Mac problem, but a problem on Mac, but of course it could be mere coincidence that you all are on Mac.

And then of course I meant a problem with Firefox on Mac.

(I'm neither on Mac nor on Facebook, so I can't check any of this myself)

''jgary [[#answer-1223555|said]]'' <blockquote> I'm not sure it's a Max problem because Facebook works on Safari on Mac and not Firefox on Mac,, </blockquote> I didn't say that it's a Mac problem, but a problem ''on'' Mac, but of course it could be mere coincidence that you all are on Mac. And then of course I meant a problem with Firefox on Mac. (I'm neither on Mac nor on Facebook, so I can't check any of this myself)
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McCoy
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jgary said

I've filed bug reports to Mozilla, Firefox

Good for you  !

Could you give us a link to that bug report , please  ?

When/if others report the same problem, then we can refer them to that bug report .....

''jgary [[#answer-1223554|said]]'' <blockquote> I've filed bug reports to Mozilla, Firefox </blockquote> Good for you ! Could you give us a link to that bug report , please ? When/if others report the same problem, then we can refer them to that bug report .....
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jgary 0 solutions 11 answers

Try this link. I've sent so many out to anyone connected with Firefox, Mozilla and Facebook..

Gary

https://support.mozilla.org/en-US/search/advanced?answered_by=jgary&a=1&sortby=1&w=2

Try this link. I've sent so many out to anyone connected with Firefox, Mozilla and Facebook.. Gary https://support.mozilla.org/en-US/search/advanced?answered_by=jgary&a=1&sortby=1&w=2
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jgary 0 solutions 11 answers

McCoy said

jgary said
I've filed bug reports to Mozilla, Firefox

Good for you  !

Could you give us a link to that bug report , please  ?

When/if others report the same problem, then we can refer them to that bug report .....

https://support.mozilla.org/en-US/questions/1259445

That is the thread I posted the problems on.. Gary

''McCoy [[#answer-1223570|said]]'' <blockquote> ''jgary [[#answer-1223554|said]]'' <blockquote> I've filed bug reports to Mozilla, Firefox </blockquote> Good for you ! Could you give us a link to that bug report , please ? When/if others report the same problem, then we can refer them to that bug report ..... </blockquote> https://support.mozilla.org/en-US/questions/1259445 That is the thread I posted the problems on.. Gary
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jgary 0 solutions 11 answers
Try this link in Firefox... https://www.facebook.com/help/community/question/?id=10215245670678350&added&rdrhc
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McCoy
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@ jgary :

You said you filed a bug report .....

But you are talking about your posts in threads though, and not about filing a bug report.

Well, maybe the OP of this thread (lpattis) will decide to file a bug report ..... (?)

@ jgary : You said you filed a bug report ..... But you are talking about your posts in threads though, and not about filing a bug report. Well, maybe the OP of this thread (lpattis) will decide to file a bug report ..... (?)
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Question owner

McCoy said

@ jgary : You said you filed a bug report ..... But you are talking about your posts in threads though, and not about filing a bug report. Well, maybe the OP of this thread (lpattis) will decide to file a bug report ..... (?)


I don't know how to file a bug report directly with Mozilla/Firefox.

Please elucidate.

''McCoy [[#answer-1223585|said]]'' <blockquote> @ jgary : You said you filed a bug report ..... But you are talking about your posts in threads though, and not about filing a bug report. Well, maybe the OP of this thread (lpattis) will decide to file a bug report ..... (?) </blockquote> I don't know how to file a bug report directly with Mozilla/Firefox. Please elucidate.
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McCoy
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lpattis said

I don't know how to file a bug report directly with Mozilla/Firefox. Please elucidate.

McCoy said

file a bug report :

https://bugzilla.mozilla.org/enter_bug.cgi

https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines

But, like I suggested before : maybe first wait and see if someone else will come up with the perfect solution (or the problem fixes itself, like it did for the OP in the other thread)

''lpattis [[#answer-1223586|said]]'' <blockquote> I don't know how to file a bug report directly with Mozilla/Firefox. Please elucidate. </blockquote> ''McCoy [[#answer-1223549|said]]'' <blockquote> file a bug report :<BR> <BR> https://bugzilla.mozilla.org/enter_bug.cgi<BR> <BR> https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines </blockquote> But, like I suggested before : maybe first wait and see if someone else will come up with the perfect solution (or the problem fixes itself, like it did for the OP in the other thread)
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jgary 0 solutions 11 answers

McCoy said

@ jgary : You said you filed a bug report ..... But you are talking about your posts in threads though, and not about filing a bug report. Well, maybe the OP of this thread (lpattis) will decide to file a bug report ..... (?)

https://support.mozilla.org/en-US/questions/1063738

''McCoy [[#answer-1223585|said]]'' <blockquote> @ jgary : You said you filed a bug report ..... But you are talking about your posts in threads though, and not about filing a bug report. Well, maybe the OP of this thread (lpattis) will decide to file a bug report ..... (?) </blockquote> https://support.mozilla.org/en-US/questions/1063738
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Question owner

McCoy said

lpattis said
I don't know how to file a bug report directly with Mozilla/Firefox. Please elucidate.

McCoy said

file a bug report :

https://bugzilla.mozilla.org/enter_bug.cgi

https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines

But, like I suggested before : maybe first wait and see if someone else will come up with the perfect solution (or the problem fixes itself, like it did for the OP in the other thread)


The only perfect solution will occur when Mozilla finds and fixes the bug in their latest release.

Suggestions a magic fix will occur is nothing short of nonsense.

''McCoy [[#answer-1223594|said]]'' <blockquote> ''lpattis [[#answer-1223586|said]]'' <blockquote> I don't know how to file a bug report directly with Mozilla/Firefox. Please elucidate. </blockquote> ''McCoy [[#answer-1223549|said]]'' <blockquote> file a bug report :<BR> <BR> https://bugzilla.mozilla.org/enter_bug.cgi<BR> <BR> https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines </blockquote> But, like I suggested before : maybe first wait and see if someone else will come up with the perfect solution (or the problem fixes itself, like it did for the OP in the other thread) </blockquote> The only perfect solution will occur when Mozilla finds and fixes the bug in their latest release. Suggestions a magic fix will occur is nothing short of nonsense.

Modified by lpattis

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McCoy
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jgary said

https://support.mozilla.org/en-US/questions/1063738

I fail to see what this three year old thread has to do with your current problem .....

''jgary [[#answer-1223597|said]]'' <blockquote> https://support.mozilla.org/en-US/questions/1063738 </blockquote> I fail to see what this three year old thread has to do with your current problem .....
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Question owner

McCoy said

jgary said
https://support.mozilla.org/en-US/questions/1063738

I fail to see what this three year old thread has to do with your current problem .....


...and I fail to see how you are actually offering/delivering help here.

''McCoy [[#answer-1223602|said]]'' <blockquote> ''jgary [[#answer-1223597|said]]'' <blockquote> https://support.mozilla.org/en-US/questions/1063738 </blockquote> I fail to see what this three year old thread has to do with your current problem ..... </blockquote> ...and I fail to see how you are actually offering/delivering help here.

Modified by lpattis

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jgary 0 solutions 11 answers

Im trying everything I can. I might get an idea or solution for something long ago.

I''m trying everything I can. I might get an idea or solution for something long ago.
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McCoy
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lpattis said

...and I fail to see how you are actually offering/delivering help here.

I posted quite a few suggestions - the last one was to consider filing a bug report, but to first wait and see if maybe someone else will come up with the perfect solution for you.

But as I'm clearly wasting my (spare) time trying to help you : goodbye.

''lpattis [[#answer-1223611|said]]'' <blockquote> ...and I fail to see how you are actually offering/delivering help here. </blockquote> I posted quite a few suggestions - the last one was to consider filing a bug report, but to first wait and see if maybe someone else will come up with the perfect solution for you. But as I'm clearly wasting my (spare) time trying to help you : goodbye.
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