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Firefox Freezes(stops responding) when I attempt to open Etrade.com

  • 2 replies
  • 1 has this problem
  • 234 views
  • Last reply by FredMcD

benlyons16
benlyons16

The browser stops responding whenever I attempt to go to the website Etrade.com. I then have to end the Firefox process and restart the browser. This problem started occurring about a week ago. Prior to that I did not have a problem accessing the site.

I started Firefox in the safe mode and encountered the same problem. None of the other possible solutions I looked at in the support section seem to be relevant to this particular issue. This is the only website where I am experiencing this problem.

The browser stops responding whenever I attempt to go to the website Etrade.com. I then have to end the Firefox process and restart the browser. This problem started occurring about a week ago. Prior to that I did not have a problem accessing the site. I started Firefox in the safe mode and encountered the same problem. None of the other possible solutions I looked at in the support section seem to be relevant to this particular issue. This is the only website where I am experiencing this problem.

Chosen solution

I had no problem with the link.

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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All Replies (2)

benlyons16
benlyons16 Question owner

Apparently, this website uses Adobe shockwave for some feature. I disabled shockwave. This resolved the issue, although I have found that I can't use shockwave at all on Firefox. I am not sure why that is an issue or what I can do to use it on a website where it is needed.

FredMcD
FredMcD

Chosen Solution

I had no problem with the link.

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}