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cannot install add-ons, says, "Download failed. Please check your connection."

  • 1 reply
  • 1 has this problem
  • Last reply by jscher2000

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So I woke up today to find that all of my add-ons and themes were disabled. I went through many forums and tried out the hotfix that was released and all that did was delete all of the add-ons I initially had. I was told that to check on the status of the studies, all I had to do was type "about:studies" into the address bar but every time I do, I'm greeted by a blank white page. Then I decided since something did happen (all my add-ons were uninstalled) to try and reinstall the add-ons. So I tried two of the ones I had previously installed and was prompted with this message, "Download failed. Please check your connection."

I'm assuming the issue is that the hotfix has not been implemented yet but the fact that all my add-ons are gone makes me wonder. Also is there any sort of add-ons history I could view to more quickly reinstall my add-ons when it'll allow me?

Thank you, -S

All Replies (1)

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Hi shahinalborzphotography, Firefox 66.0.4 was released on Sunday to fix this problem. Could you try: Update Firefox to the latest release. Any improvement?