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How to disable Session Restore crash recovery feature after visiting spam site

Posted

I mistyped the web address of a website and accidently landed on a very bad website which won't allow me exit or do anything on my computer. The screen was showing as if the website has started extracting files from my computer, so fearing problem I immediately pushed the power button to shut down the computer (since the website won't allow me to shut it down normally).

After few minutes I restarted the computer and opened Firefox again, but it opened all the session tabs including that final screen from the spam website and the same thing happened again. It won't allow me do anything.

I thought maybe if I delete Firefox and reinstall it, the problem would go away, but after deleting the old version and reinstalling the new version of Firefox, the same problem persisted.

I am not able to use Firefox now. How do I fix this problem?

Thank you.

I mistyped the web address of a website and accidently landed on a very bad website which won't allow me exit or do anything on my computer. The screen was showing as if the website has started extracting files from my computer, so fearing problem I immediately pushed the power button to shut down the computer (since the website won't allow me to shut it down normally). After few minutes I restarted the computer and opened Firefox again, but it opened all the session tabs including that final screen from the spam website and the same thing happened again. It won't allow me do anything. I thought maybe if I delete Firefox and reinstall it, the problem would go away, but after deleting the old version and reinstalling the new version of Firefox, the same problem persisted. I am not able to use Firefox now. How do I fix this problem? Thank you.

Chosen solution

You can try the following:

  1. Open Firefox in Safe Mode
  2. Type about:config in the Firefox address bar
  3. Bypass the warning
  4. Change browser.sessionstore.resume_from_crash to false
  5. Close Firefox
  6. Open Firefox normally
  7. Repeat steps 2-4, but change the preference to true
  8. Restart Firefox

This should erase your session data. Hope this helps.

Also, I'd recommend scanning your computer for infection before you resume regular browsing to make sure that there are no issues caused by this website.

You can try these free programs to scan for malware, which work with your existing antivirus software:

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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/18.17763

More Information

Wesley Branton
  • Top 10 Contributor
540 solutions 4681 answers

Chosen Solution

You can try the following:

  1. Open Firefox in Safe Mode
  2. Type about:config in the Firefox address bar
  3. Bypass the warning
  4. Change browser.sessionstore.resume_from_crash to false
  5. Close Firefox
  6. Open Firefox normally
  7. Repeat steps 2-4, but change the preference to true
  8. Restart Firefox

This should erase your session data. Hope this helps.

Also, I'd recommend scanning your computer for infection before you resume regular browsing to make sure that there are no issues caused by this website.

You can try these free programs to scan for malware, which work with your existing antivirus software:

You can try the following: #[[Troubleshoot Firefox issues using Safe Mode|Open Firefox in Safe Mode]] #Type <code>about:config</code> in the Firefox address bar #Bypass the warning #Change <code>browser.sessionstore.resume_from_crash</code> to <code>false</code> #Close Firefox #Open Firefox normally #Repeat steps 2-4, but change the preference to <code>true</code> #Restart Firefox This should erase your session data. Hope this helps. Also, I'd recommend scanning your computer for infection before you resume regular browsing to make sure that there are no issues caused by this website. You can try these free programs to scan for malware, which work with your existing antivirus software: * [https://www.microsoft.com/en-us/wdsi/products/scanner Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] (for more info, see this [https://www.bleepingcomputer.com/download/tdsskiller/ alternate TDSSKiller download page]) * [https://www.malwarebytes.com/adwcleaner/ AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
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Question owner

Thank you very much Wesley. That was really helpful.

One of those antivirus software fixed the problem, but I went ahead and followed your instructions and it solved the problem.

Thank you very much again.

Thank you very much Wesley. That was really helpful. One of those antivirus software fixed the problem, but I went ahead and followed your instructions and it solved the problem. Thank you very much again.
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