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  • Last reply by James

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I received the attached Screen Shot when using Fire Fox. Is it Official and if so, what do I do next?

I also got this message from "Malwarebytes." -Blocked Website Details- Malicious Website: 1 Category: PUP Domain: cdn.onesignal.com IP Address: 104.16.207.165 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

I am not using FireFox at this time. Please advise....

I received the attached Screen Shot when using Fire Fox. Is it Official and if so, what do I do next? I also got this message from "Malwarebytes." -Blocked Website Details- Malicious Website: 1 Category: PUP Domain: cdn.onesignal.com IP Address: 104.16.207.165 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe I am not using FireFox at this time. Please advise....

Chosen solution

That is a Fake error page trying to trick you into calling a Fake Microsoft support phone number.

This message is Not from Mozilla or the Firefox web browser.

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All Replies (7)

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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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Chief_Dean said

Is it Official

If it's a message saying you need to download something, a message saying your system has malware/bad issues . . . . you need to call aa phone number for whatever,

Anything like the above,


DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For over a year, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/forum-response-i-found-fake-firefox-update

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I attached this screen shot to my 1st request for help. Looks like it wasn't sent with my original request. I hope this helps. Thanks much.

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Chosen Solution

That is a Fake error page trying to trick you into calling a Fake Microsoft support phone number.

This message is Not from Mozilla or the Firefox web browser.

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No, this is not coming from Mozilla and you shouldn't respond to it. Like posted above, this is only a scam and meant to infect you with malware.

See also:

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If the full url is still valid, you can try reporting it at https://www.mozilla.org/about/legal/fraud-report/ since it is misusing the "Mozilla Firefox" name.