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Firefox will not load at all, after years of working perfectly

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It's simple firefox won't load. At all. just brings up a crash report.

It's simple firefox won't load. At all. just brings up a crash report.

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Thank you so much for your help. Appreciate

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philipp
  • Top 25 Contributor
  • Moderator
5269 solutions 23293 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
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Rutz 1 solutions 22 answers

bp-1561333949 bp-1560900597 bp-1560446256 bp-1560213685 bp-1558486657

bp-1561333949 bp-1560900597 bp-1560446256 bp-1560213685 bp-1558486657
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FredMcD
  • Top 10 Contributor
4148 solutions 57911 answers

Those are of no use as they are not proper crash report numbers.

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

Those are of no use as they are not proper crash report numbers. If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser/explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
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Rutz 1 solutions 22 answers

bp-4a6bd08e-8433-455c-ad5c-945571180127 date 01/27/2018

bp-223b410f-55cd-40a2-95a3-9017b2151012 date 10/11/2015

only two crash reports. @FredMcD firefox was working last night and today morning its not starting at all. It just opens the window for name sake and does nothing, even the menu is working with selective options. I did a reinstallation still its the same.

bp-4a6bd08e-8433-455c-ad5c-945571180127 date 01/27/2018 bp-223b410f-55cd-40a2-95a3-9017b2151012 date 10/11/2015 only two crash reports. @FredMcD firefox was working last night and today morning its not starting at all. It just opens the window for name sake and does nothing, even the menu is working with selective options. I did a reinstallation still its the same.
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cor-el
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17276 solutions 156148 answers

Those two crash reports are too old and do not have any value.

Do you get the crash reporter or does Firefox merely not start?

Can you attach a screenshot?


Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

Those two crash reports are too old and do not have any value. Do you get the crash reporter or does Firefox merely not start? Can you attach a screenshot? *https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem *use a compressed image type like PNG or JPG to save the screenshot ---- Try to start Firefox in <u>Safe Mode</u> to see if that works. *Windows: hold down the Shift key while starting Firefox *Mac: hold down the Options key while starting Firefox *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation
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Rutz 1 solutions 22 answers

Firefox will just open the window and done, completely ceased. Nothing works address bar work only to type in the website add rest nothing. I did a complete clean Re-Installation still not working. Same problem is Google Chrome, only thing working is IE:-11.0.9600.18426

Firefox will just open the window and done, completely ceased. Nothing works address bar work only to type in the website add rest nothing. I did a complete clean Re-Installation still not working. Same problem is Google Chrome, only thing working is IE:-11.0.9600.18426
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cor-el
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17276 solutions 156148 answers

Hi Rutz

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

Hi Rutz Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>https://www.malwarebytes.com/ *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>https://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>https://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>https://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>https://support.kaspersky.com/viruses/disinfection/5350 <br>https://support.kaspersky.com/viruses/utility
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Rutz 1 solutions 22 answers

Cor-el I tried all things, But both Firefox and Chrome are completely ceased

Cor-el I tried all things, But both Firefox and Chrome are completely ceased
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Rutz 1 solutions 22 answers

Now the firefox is working in Windows Safe Mode.

Now the firefox is working in Windows Safe Mode.
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FredMcD
  • Top 10 Contributor
4148 solutions 57911 answers

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

Rutz said

firefox is working in Windows Safe Mode.

Then it's something else on the computer causing the problem.

As a test, disable your protection programs. Then try using a safe website like Mozilla.

A post was flagged as '''Solved Problem.''' If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right. ''Rutz [[#answer-1233385|said]]'' <blockquote> firefox is working in Windows Safe Mode. </blockquote> Then it's something else on the computer causing the problem. As a test, disable your protection programs. Then try using a safe website like Mozilla.
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Rutz 1 solutions 22 answers

Can you help me in undoing I can't see any other option than edit post.

FredMcD said

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the Undo link to its right. Rutz said
firefox is working in Windows Safe Mode.

Then it's something else on the computer causing the problem.

As a test, disable your protection programs. Then try using a safe website like Mozilla.

bold text

Can you help me in undoing I can't see any other option than edit post. ''FredMcD [[#answer-1233436|said]]'' <blockquote> A post was flagged as '''Solved Problem.''' If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right. ''Rutz [[#answer-1233385|said]]'' <blockquote> firefox is working in Windows Safe Mode. </blockquote> Then it's something else on the computer causing the problem. As a test, disable your protection programs. Then try using a safe website like Mozilla. </blockquote> '''bold text'''
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McCoy
  • Top 10 Contributor
468 solutions 4252 answers

Rutz said

Can you help me in undoing I can't see any other option than edit post.

I will flag this thread and ask a moderator to remove that Chosen Solution mark. You're not the OP of this thread anyway.

''Rutz [[#answer-1233460|said]]'' <blockquote> Can you help me in undoing I can't see any other option than edit post. </blockquote> I will flag this thread and ask a moderator to remove that Chosen Solution mark. You're not the OP of this thread anyway.
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Rutz 1 solutions 22 answers

Chosen Solution

Thank you so much for your help. Appreciate

Thank you so much for your help. Appreciate
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