X
Tap here to go to the mobile version of the site.

Safely share files online with encrypted links that “self-destruct.” Try Firefox Send.

Give hackers a swift kick in the cookies. See if your data has been affected by a breach with Firefox Monitor. Try it now.

Access your history, passwords and open tabs wherever you are with Sync. Connect a second device.

Support Forum

All download links and Firefox Add-On searches and downloads do not work. Downloads give me an immediate bouncing arrow icon and a yellow dot marked "FAILED".

Posted

Hi, Firefox and Mozilla. Please help me!! This is my problem :

All download links and Firefox Add-On searches and downloads do not work. Downloads give me an immediate bouncing arrow icon and a yellow dot with the subheading "FAILED".

I have tried everything for 4 days now. Firefox Add-Ons do not load and Add-On searches do not show any results for any search and always gives me the message "COULD NOT FIND ANY MATCHING ADD-ONS".. I have installed and uninstalled every version of Firefox I could get to fight this and nothing works. From the latest version to versions several years old. All with the same results. They do not download files from download links and they do not search and download Firefox Add-Ons.

I have used every scan I could from Avast to Malwarebytes with every setting possibility It's still the same. I've done whatever solutions I've found on your site and every other I could find with no help. Nothing has changed since this all started a week ago today.

Download links on every site including all downloads of .exe programs do not download and are marked "FAILED". I get a bouncing arrow icon with a yellow dot immediately when I click the download links.

With site after site I get this same result. Example pages I've included below include the download links on these photo editing sites and freeware download sites, but all sites I visit give the same response. :

1)

This photo manipulation site and download link :

https://demos.algorithmia.com/colorize-photos/

https://s3.amazonaws.com/algorithmia-demos/colorization/70ab3d479f53413a776c9ae5e7f65c58_b8eec19a-6519-40f0-ae3e-15893e5763c0.png

2)

This other photo manipulation site and download link :

https://www269.lunapic.com

https://www269.lunapic.com/editor/saveas.php

3)

This freeware download site and either of these two download links :

https://www.partitionwizard.com/partitionmagic/the-file-or-directory-is-corrupted-and-unreadable.html

https://www.partitionwizard.com/download/v11/pw11-free.exe

https://www.minitool.com/download/pdr81/pdr81-free.exe

4)

This freeware download link :

https://www.blender.org/

https://www.blender.org/download/


None of these links work. I get the bouncing arrow and yellow ball and the subheader "FAILED". And no Firefox Add-On can be searched for or downloaded for installation. Please help. I completely need downloads and Firefox Add-Ons for my life on computers. I cannot operate my computers without download ability or my Firefox Add-Ons.

KM Dedicated Firefox User

Hi, Firefox and Mozilla. Please help me!! This is my problem : All download links and Firefox Add-On searches and downloads do not work. Downloads give me an immediate bouncing arrow icon and a yellow dot with the subheading "FAILED". I have tried everything for 4 days now. Firefox Add-Ons do not load and Add-On searches do not show any results for any search and always gives me the message "COULD NOT FIND ANY MATCHING ADD-ONS".. I have installed and uninstalled every version of Firefox I could get to fight this and nothing works. From the latest version to versions several years old. All with the same results. They do not download files from download links and they do not search and download Firefox Add-Ons. I have used every scan I could from Avast to Malwarebytes with every setting possibility It's still the same. I've done whatever solutions I've found on your site and every other I could find with no help. Nothing has changed since this all started a week ago today. Download links on every site including all downloads of .exe programs do not download and are marked "FAILED". I get a bouncing arrow icon with a yellow dot immediately when I click the download links. With site after site I get this same result. Example pages I've included below include the download links on these photo editing sites and freeware download sites, but all sites I visit give the same response. : 1) This photo manipulation site and download link : https://demos.algorithmia.com/colorize-photos/ https://s3.amazonaws.com/algorithmia-demos/colorization/70ab3d479f53413a776c9ae5e7f65c58_b8eec19a-6519-40f0-ae3e-15893e5763c0.png 2) This other photo manipulation site and download link : https://www269.lunapic.com https://www269.lunapic.com/editor/saveas.php 3) This freeware download site and either of these two download links : https://www.partitionwizard.com/partitionmagic/the-file-or-directory-is-corrupted-and-unreadable.html https://www.partitionwizard.com/download/v11/pw11-free.exe https://www.minitool.com/download/pdr81/pdr81-free.exe 4) This freeware download link : https://www.blender.org/ https://www.blender.org/download/ None of these links work. I get the bouncing arrow and yellow ball and the subheader "FAILED". And no Firefox Add-On can be searched for or downloaded for installation. Please help. I completely need downloads and Firefox Add-Ons for my life on computers. I cannot operate my computers without download ability or my Firefox Add-Ons. KM Dedicated Firefox User
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0

More Information

WestEnd
  • Top 10 Contributor
59 solutions 4799 answers

Did you disable all Addons and security software and tried the sites again? I clicked on the link and download link and had no problems with them.

Did you disable all Addons and security software and tried the sites again? I clicked on the link and download link and had no problems with them.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
3976 solutions 55372 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
Was this helpful to you?
Quote

Question owner

WestEnd said

Did you disable all Addons and security software and tried the sites again? I clicked on the link and download link and had no problems with them.

Yes, I have done that. Numerous times now. It is the same.

''WestEnd [[#answer-1199765|said]]'' <blockquote> Did you disable all Addons and security software and tried the sites again? I clicked on the link and download link and had no problems with them. </blockquote> Yes, I have done that. Numerous times now. It is the same.
Was this helpful to you?
Quote

Question owner

FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Yes, I have done that. Many times now. It is the same. Nothing has changed. It is the same no matter what settings or Firefox browser version I use. I've tried everything from Internet settings to MS Internet Explorer settings to as much about:config resets as I could find. Nothing. The response is always the same. The same bouncing download arrow and yellow dot and "FAILED" subheader, and the same no Add-On searches or downloads.

''FredMcD [[#answer-1199818|said]]'' <blockquote> [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> Yes, I have done that. Many times now. It is the same. Nothing has changed. It is the same no matter what settings or Firefox browser version I use. I've tried everything from Internet settings to MS Internet Explorer settings to as much about:config resets as I could find. Nothing. The response is always the same. The same bouncing download arrow and yellow dot and "FAILED" subheader, and the same no Add-On searches or downloads.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
3976 solutions 55372 answers

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
Was this helpful to you?
Quote

Question owner

It is still not working but for two nights it all worked, then it went back to not working. I don't know what it is. A setting somewhere, maybe, but it seems to be centered around Java and Java related applications, maybe.

I am going to try this but I may have to bring my whole computer into the shop. It appears it might have to do with Java, but I can't be certain. I believe they will do a full system install in the shop, so that might fix everything back to the way it was. Thank you for the help.

It is still not working but for two nights it all worked, then it went back to not working. I don't know what it is. A setting somewhere, maybe, but it seems to be centered around Java and Java related applications, maybe. I am going to try this but I may have to bring my whole computer into the shop. It appears it might have to do with Java, but I can't be certain. I believe they will do a full system install in the shop, so that might fix everything back to the way it was. Thank you for the help.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
3976 solutions 55372 answers

Make sure they save your data.

Make sure they save your data.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.