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crackle.com accessible in Chrome but not in Firefox

Posted

I was trying to activate Crackle on my Roku box by going to crackle.com. The connection works but I just get a brief screen with three dots followed by a blank screen. However, I have no such problem in Chrome; if I go to crackle.com/activate I get a screen that allows me to enter an activation code. I've deactivated both Noscript and Adblock but it makes no difference. Although I solved my problem by activating via Chrome, I'd still like to know why the website crackle.com is inaccessible in Firefox.

I was trying to activate Crackle on my Roku box by going to crackle.com. The connection works but I just get a brief screen with three dots followed by a blank screen. However, I have no such problem in Chrome; if I go to crackle.com/activate I get a screen that allows me to enter an activation code. I've deactivated both Noscript and Adblock but it makes no difference. Although I solved my problem by activating via Chrome, I'd still like to know why the website crackle.com is inaccessible in Firefox.

Chosen solution

I saw the three dots, then the screen loaded with no problem.

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

FredMcD
  • Top 10 Contributor
4255 solutions 59599 answers

Chosen Solution

I saw the three dots, then the screen loaded with no problem.

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

I saw the three dots, then the screen loaded with no problem. Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}

Question owner

Going to crackle.com brings up a screen where I can click "Activate", and that works. But for some reason going to crackle.com/activate (in safe mode) brings up a blank white screen, not a black screen.

So this is puzzling but not a significant problem.

Going to crackle.com brings up a screen where I can click "Activate", and that works. But for some reason going to crackle.com/activate (in safe mode) brings up a blank white screen, not a black screen. So this is puzzling but not a significant problem.