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Can't install latest Adode Flash....always get blank installer screen

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  • 1 has this problem
  • Last reply by jscher2000

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Go to a lot of streaming all are asking for me to install the latest adobe flash....I follow screen instructions....but always end up with blank installer screen and goes no further....turned off anti virus doesn't help....I can go to these same sites on Chrome with no problem...I want to keep Firefox as my main browser....but if I can't get this fixed I'll have to go to Chrome

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It's possible that is a malware come-on, since your Question Details > More System Details shows Shockwave Flash version 19, which is the current version.

I suggest using some of the free scanning/cleaning tools in our support article: if they want money to clean, you have a serious infection and you should try the specialized forums listed in the article: Troubleshoot Firefox issues caused by malware.

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I also suggest the following for tracking down and cleaning up bad add-ons, hijackers, and ad injectors.

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help surface undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional, none come with Firefox, and you can learn more about them by checking their reviews on the Add-ons site.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?