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I uninstalled my Firefox because I got several spam vendors atached to any clicks. Other browsers no problem. If I reinstall, they are back. How can I install F

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I want to go back to Firefox with no spam. The sites are supposed not to get pop ups (ex. Ebay or Amazon). When I uninstalled and reinstalled, the spams (activated by any click), would pop up and almost fill the screen with unwanted offers (of similar items) . Additionally, I would get full pages of anything (Adcash, etc.). The explorer and Chrome have no problem. The protectors find no viruses, and there are no strange programs installed. Thank you

I want to go back to Firefox with no spam. The sites are supposed not to get pop ups (ex. Ebay or Amazon). When I uninstalled and reinstalled, the spams (activated by any click), would pop up and almost fill the screen with unwanted offers (of similar items) . Additionally, I would get full pages of anything (Adcash, etc.). The explorer and Chrome have no problem. The protectors find no viruses, and there are no strange programs installed. Thank you

All Replies (3)

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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

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Or may be its due to the softwares in your computer. Just check the names of installed software in controlpanel ( for windows) and uninstall the unwanted items

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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!