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No add ons, themes, extensions showing in "add ons" menu

Posted

After installing v65, when I go to the addons menu, no items are showing. Evidence exist they are there 1/ I have addons working quite well with this version, I tried a new theme which after a few re-starts, eventually took hold 2/ when I do open add ons menu, there is evidence that there is a list there, but they are only place holders. My mouse shows a blue line around the entire field, but absolutely nothing inside... like a white out. So I can't uninstall themes, even though I have installed a trial one... nothing at all appears. HELP!

After installing v65, when I go to the addons menu, no items are showing. Evidence exist they are there 1/ I have addons working quite well with this version, I tried a new theme which after a few re-starts, eventually took hold 2/ when I do open add ons menu, there is evidence that there is a list there, but they are only place holders. My mouse shows a blue line around the entire field, but absolutely nothing inside... like a white out. So I can't uninstall themes, even though I have installed a trial one... nothing at all appears. HELP!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.

It’s possible that there is a problem with the file(s) that store the extensions registry. Type '''about:support''' in the address bar and press enter. Under the page logo on the left side, you will see '''Application Basics. ''' Under this find '''Profile Folder. ''' To its right press the button '''Show Folder. ''' This will open your file browser to the current Firefox profile. Now '''Close Firefox. ''' '''Linux: ''' Under the page logo on the left side, you will see '''Application Basics.''' Under this find '''Profile Directory. ''' To its right press the button '''Open Directory. ''' Delete all '''extensions*''' files and '''compatibility.ini''' in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. After, restart Firefox. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons +++++++++++++++++++++++++++ You will have to approve the updating one last time.

Question owner

Hmmm, i tried what you suggested, see attached photo for end result. My addons are still functioning even though every add submenu displays as you see it...

My expertise isn't great in tampering with the entrails of a computer, but what you suggested, I was able to do (deleted 3 files) but what you see is after I restarted FF. I had no probs with the previous version of FF (64.0.2, if I recall) am I am fairly zealous in ensuring I use the latest versions of my software... Doesn't always work well Peter

Hmmm, i tried what you suggested, see attached photo for end result. My addons are still functioning even though every add submenu displays as you see it... My expertise isn't great in tampering with the entrails of a computer, but what you suggested, I was able to do (deleted 3 files) but what you see is after I restarted FF. I had no probs with the previous version of FF (64.0.2, if I recall) am I am fairly zealous in ensuring I use the latest versions of my software... Doesn't always work well Peter
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

Type chrome://mozapps/content/extensions/extensions.xul?<enter> in the address bar.

Is everything listed? Anything you don't know what it is?

Type '''chrome://mozapps/content/extensions/extensions.xul?'''<enter> in the address bar. Is everything listed? Anything you don't know what it is?

Question owner

Not a thing, looks exactly the same as the photo

Not a thing, looks exactly the same as the photo

Question owner

And yet I do have several functioning extensions. The theme I got rid of by installing another then immediately removing it, thus reinstalling the default

And yet I do have several functioning extensions. The theme I got rid of by installing another then immediately removing it, thus reinstalling the default

Question owner

Here's a more complete picture... not much to look at

Here's a more complete picture... not much to look at
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

If you haven't tried it yet, Reboot the computer.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Note that all add-ons will be disabled. I want to see if the manager now shows them.

If you haven't tried it yet, Reboot the computer. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? Note that all add-ons will be disabled. I want to see if the manager now shows them.

Question owner

What a delight! yes, all items show up in Safe Mode, but promptly disappear when restarted in normal mode....

What a delight! yes, all items show up in Safe Mode, but promptly disappear when restarted in normal mode....

Question owner

Just reading what that will mean for me: testing all my extensions, themes etc... take a deep breath. It's more the time element that is so problematic.....

Just reading what that will mean for me: testing all my extensions, themes etc... take a deep breath. It's more the time element that is so problematic.....

Question owner

Step 1: disabled all extensions, restarted FF, everything remains empty, so it's not the extensions... next I need to tackle the themes, but in safe mode they are all listed as disabled. And, of course, in normal mode, nothing appears... So I might have to remove them all...

Step 1: disabled all extensions, restarted FF, everything remains empty, so it's not the extensions... next I need to tackle the themes, but in safe mode they are all listed as disabled. And, of course, in normal mode, nothing appears... So I might have to remove them all...

Question owner

And removing all themes (except of course the 2 that can't seem to be removed, the default light & dark FF themes) produced a null result. So, I'll go back and turn my extensions on in Safe Mode

And removing all themes (except of course the 2 that can't seem to be removed, the default light & dark FF themes) produced a null result. So, I'll go back and turn my extensions on in Safe Mode
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


It could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else. ------------------- It could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

Question owner

Did as instructed (once I read the correct version instructions... need more caffeine) and no difference, all fields still blank

Did as instructed (once I read the correct version instructions... need more caffeine) and no difference, all fields still blank

Question owner

BTW, thanks for helping me out, though we have got no positive results, I hope the negatives gives you some idea, 'coz I got nuthin. It worked the previous version, but doesn't in this one is the only (almost useless) clue I can offer

BTW, thanks for helping me out, though we have got no positive results, I hope the negatives gives you some idea, 'coz I got nuthin. It worked the previous version, but doesn't in this one is the only (almost useless) clue I can offer
cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157403 answers

Do you see extensions listed on the "Help -> Troubleshooting Information" (about:support) page?

Do you see extensions listed on the "Help -> Troubleshooting Information" (about:support) page?

Question owner

Yes I do. Here (I hope) they are pasted from that section:

Extensions Name Version Enabled ID Adblock Plus - free ad blocker 3.4.3 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Awesome RSS 1.3.5 true {97d566da-42c5-4ef4-a03b-5a2e5f7cbcb2} Browsec VPN - Free and Unlimited VPN 3.21.12 true browsec@browsec.com Download Manager (S3) 5.10 true s3download@statusbar Feedbro 3.39.0 true {a9c2ad37-e940-4892-8dce-cd73c6cbbc0c} FoxClocks 5.1.5 true {d37dc5d0-431d-44e5-8c91-49419370caa1} IDM Integration Module 6.32.3 true mozilla_cc3@internetdownloadmanager.com Livemarks 1.16 true {c5867acc-54c9-4074-9574-04d8818d53e8} SaveMyTabs 1.0.1 true {b01c009f-102b-46b1-970d-2e120483b63a} Britannica Insights 3.8 false {4a2c8133-4ad1-421b-9e77-b517a8a4e34b} Bulk Media Downloader 0.2.1 false {72b2e02b-3a71-4895-886c-fd12ebe36ba3} eBay for Firefox 5.3.0 false {62760FD6-B943-48C9-AB09-F99C6FE96088} Foxit PDF Creator 9.2.0.0 false FireFoxNew-WebExtensions@foxitsoftware.com Norton Safe Web 3.4.0.4 false nortonsafeweb@symantec.com Theme Font & Size Changer 62.0 false {f69e22c7-bc50-414a-9269-0f5c344cd94c}

Yes I do. Here (I hope) they are pasted from that section: Extensions Name Version Enabled ID Adblock Plus - free ad blocker 3.4.3 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Awesome RSS 1.3.5 true {97d566da-42c5-4ef4-a03b-5a2e5f7cbcb2} Browsec VPN - Free and Unlimited VPN 3.21.12 true browsec@browsec.com Download Manager (S3) 5.10 true s3download@statusbar Feedbro 3.39.0 true {a9c2ad37-e940-4892-8dce-cd73c6cbbc0c} FoxClocks 5.1.5 true {d37dc5d0-431d-44e5-8c91-49419370caa1} IDM Integration Module 6.32.3 true mozilla_cc3@internetdownloadmanager.com Livemarks 1.16 true {c5867acc-54c9-4074-9574-04d8818d53e8} SaveMyTabs 1.0.1 true {b01c009f-102b-46b1-970d-2e120483b63a} Britannica Insights 3.8 false {4a2c8133-4ad1-421b-9e77-b517a8a4e34b} Bulk Media Downloader 0.2.1 false {72b2e02b-3a71-4895-886c-fd12ebe36ba3} eBay for Firefox 5.3.0 false {62760FD6-B943-48C9-AB09-F99C6FE96088} Foxit PDF Creator 9.2.0.0 false FireFoxNew-WebExtensions@foxitsoftware.com Norton Safe Web 3.4.0.4 false nortonsafeweb@symantec.com Theme Font & Size Changer 62.0 false {f69e22c7-bc50-414a-9269-0f5c344cd94c}

Question owner

This is probably not relevant, but after updating to FF65, I added an extension which I promptly removed. My tabs don't look as nice as they did in FF64, so I tried Colored Tabs Extension. How interesting! Immediately, each tab would cycle through all the other tabs that were open, with probably <1/4 sec each tab view... Chaos is an understatement, so I promptly removed it and FF settled down from the mangled hyperactivity. That's the only venture into changing FF after FF65 installed. And moving the tabs below the address bar. A separate issue which Mozilla insists on doing things the way they like it rather than what the user wants. A wee grumble. Regularly expressed lately, sadly.

This is probably not relevant, but after updating to FF65, I added an extension which I promptly removed. My tabs don't look as nice as they did in FF64, so I tried Colored Tabs Extension. How interesting! Immediately, each tab would cycle through all the other tabs that were open, with probably <1/4 sec each tab view... Chaos is an understatement, so I promptly removed it and FF settled down from the mangled hyperactivity. That's the only venture into changing FF after FF65 installed. And moving the tabs below the address bar. A separate issue which Mozilla insists on doing things the way they like it rather than what the user wants. A wee grumble. Regularly expressed lately, sadly.
cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157403 answers

Helpful Reply

See this thread for updated userChrome.css code for Firefox 65 to move the tabs to the bottom position.

See this thread for updated userChrome.css code for Firefox 65 to move the tabs to the bottom position. *[/questions/1248277] Reposition Tabs at bottom, directly above web page in Firefox 65.0?

Question owner

Thanks for that. Yep, I got that sorted within minutes of installing FF65... I just added that note of what I had done it in case anything in the mix may be responsible for the blankness of my add ons/themes/extensions menus

Thanks for that. Yep, I got that sorted within minutes of installing FF65... I just added that note of what I had done it in case anything in the mix may be responsible for the blankness of my add ons/themes/extensions menus
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

I am starting to think the problem is with the page writing white on white. That is why Safe Mode shows the list.

I am starting to think the problem is with the page writing white on white. That is why Safe Mode shows the list.