Consistently Crashes
Everything worked fine until yesterday. At first it was tabs crashing but that quickly turned into Firefox crashing. I haven't installed anything, haven't done anything that would cause it as far as I know.
At first it was 2-4 minutes the tab would crash. Then it turned into Firefox crashing every minute or two. Now it crashes within a few seconds of startup.
Here's what I've done to try to resolve it. I've updated flash player, graphic drivers. I've disabled add-ons, started Firefox in safe mode, tried clean install, tried different version of Firefox. It's crashing constantly.
What else is there to do?
Firefox version: 63. (I've tried 64 and results are same). OS: Windows 10 64 bit.
Chosen solution
Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
Read this answer in context 👍 1All Replies (6)
https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 64.0.2 January 9, 2019
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
bp-d9ef9d30-36a7-4a74-8a04-ca8950190113
bp-eeaee9c1-6978-4f83-ac06-0ae1e0190113
bp-761af492-bae6-471e-bc58-1bccb0190113
bp-767c6d4b-f41c-4fb9-af5b-2fb3e0190113
bp-c4a5ee8f-b654-4ee8-9639-9c71a0190113
bp-37fe12b3-1880-4e56-adfa-c5fde0190113
bp-e4d724ae-767d-43ce-a31a-672610190113
These are what you are requesting? Also yes I've tried version 64, results are the same.
Product Firefox Release Channel release Version 64.0.2 Build ID 20190108160530 OS Windows 10 OS Version 10.0.17134
bp-d9ef9d30-36a7-4a74-8a04-ca8950190113
Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
combase.dll = Microsoft
rpcrt4.dll = Windows; Remote Procedure Call Runtime
ntdll.dll = Microsoft ++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 63.0.3
bp-eeaee9c1-6978-4f83-ac06-0ae1e0190113
Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
combase.dll = Microsoft
rpcrt4.dll = Windows; Remote Procedure Call Runtime
ntdll.dll = Microsoft
nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager
++++++++++++++++++++++++++++++++++++++++++++++
bp-761af492-bae6-471e-bc58-1bccb0190113
Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
combase.dll = Microsoft
rpcrt4.dll = Windows; Remote Procedure Call Runtime
ntdll.dll = Microsoft
Chosen Solution
Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
That did it. No more crashes! :D
Thank you FredMcD for your help!
Glad to help. Safe Surfing.