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Consistently Crashes

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Everything worked fine until yesterday. At first it was tabs crashing but that quickly turned into Firefox crashing. I haven't installed anything, haven't done anything that would cause it as far as I know.

At first it was 2-4 minutes the tab would crash. Then it turned into Firefox crashing every minute or two. Now it crashes within a few seconds of startup.

Here's what I've done to try to resolve it. I've updated flash player, graphic drivers. I've disabled add-ons, started Firefox in safe mode, tried clean install, tried different version of Firefox. It's crashing constantly.

What else is there to do?

Firefox version: 63. (I've tried 64 and results are same). OS: Windows 10 64 bit.

Everything worked fine until yesterday. At first it was tabs crashing but that quickly turned into Firefox crashing. I haven't installed anything, haven't done anything that would cause it as far as I know. At first it was 2-4 minutes the tab would crash. Then it turned into Firefox crashing every minute or two. Now it crashes within a few seconds of startup. Here's what I've done to try to resolve it. I've updated flash player, graphic drivers. I've disabled add-ons, started Firefox in safe mode, tried clean install, tried different version of Firefox. It's crashing constantly. What else is there to do? Firefox version: 63. (I've tried 64 and results are same). OS: Windows 10 64 bit.
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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

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FredMcD
  • Top 10 Contributor
4026 solutions 56319 answers

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 64.0.2 January 9, 2019


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''64.0.2''' January 9, 2019 ------------ [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

bp-d9ef9d30-36a7-4a74-8a04-ca8950190113 bp-eeaee9c1-6978-4f83-ac06-0ae1e0190113 bp-761af492-bae6-471e-bc58-1bccb0190113 bp-767c6d4b-f41c-4fb9-af5b-2fb3e0190113 bp-c4a5ee8f-b654-4ee8-9639-9c71a0190113 bp-37fe12b3-1880-4e56-adfa-c5fde0190113 bp-e4d724ae-767d-43ce-a31a-672610190113

These are what you are requesting? Also yes I've tried version 64, results are the same.

bp-d9ef9d30-36a7-4a74-8a04-ca8950190113 bp-eeaee9c1-6978-4f83-ac06-0ae1e0190113 bp-761af492-bae6-471e-bc58-1bccb0190113 bp-767c6d4b-f41c-4fb9-af5b-2fb3e0190113 bp-c4a5ee8f-b654-4ee8-9639-9c71a0190113 bp-37fe12b3-1880-4e56-adfa-c5fde0190113 bp-e4d724ae-767d-43ce-a31a-672610190113 These are what you are requesting? Also yes I've tried version 64, results are the same.
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FredMcD
  • Top 10 Contributor
4026 solutions 56319 answers

Product Firefox Release Channel release Version 64.0.2 Build ID 20190108160530 OS Windows 10 OS Version 10.0.17134

bp-d9ef9d30-36a7-4a74-8a04-ca8950190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

ntdll.dll = Microsoft ++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 63.0.3

bp-eeaee9c1-6978-4f83-ac06-0ae1e0190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

ntdll.dll = Microsoft

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager ++++++++++++++++++++++++++++++++++++++++++++++ bp-761af492-bae6-471e-bc58-1bccb0190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

ntdll.dll = Microsoft

Product Firefox Release Channel release Version 64.0.2 Build ID 20190108160530 OS Windows 10 OS Version 10.0.17134 bp-d9ef9d30-36a7-4a74-8a04-ca8950190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics Crash Reason EXCEPTION_ACCESS_VIOLATION_READ combase.dll = Microsoft rpcrt4.dll = Windows; Remote Procedure Call Runtime ntdll.dll = Microsoft ++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 63.0.3 bp-eeaee9c1-6978-4f83-ac06-0ae1e0190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics Crash Reason EXCEPTION_ACCESS_VIOLATION_READ combase.dll = Microsoft rpcrt4.dll = Windows; Remote Procedure Call Runtime ntdll.dll = Microsoft nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager ++++++++++++++++++++++++++++++++++++++++++++++ bp-761af492-bae6-471e-bc58-1bccb0190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics Crash Reason EXCEPTION_ACCESS_VIOLATION_READ combase.dll = Microsoft rpcrt4.dll = Windows; Remote Procedure Call Runtime ntdll.dll = Microsoft
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FredMcD
  • Top 10 Contributor
4026 solutions 56319 answers

Chosen Solution

Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
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Question owner

That did it. No more crashes! :D

Thank you FredMcD for your help!

That did it. No more crashes! :D Thank you FredMcD for your help!
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FredMcD
  • Top 10 Contributor
4026 solutions 56319 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
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