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The video downloaded by the Video DownloadHelper 7.3.5 (in Firefox 64.0.2, 64 bit, Windows 10) is choppy / stuttering

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I am using firefox 64.0.2 and video downloadhelper 7.3.5 (both are latest version as of today) and I downloaded a couple of videos in the website and I could downloaded the videos, however, the videos are choppy / stuttering except sounds. How can I fix this problem? The website is

https://www.pbs.org/wgbh/nova/series/nova-wonders/episodes/

When I watch these videos online, they are fine, but downloaded videos. Please try to download these videos by the video downloadhelper and watch them, so you will see the choppy / stuttering symptoms.

I am using firefox 64.0.2 and video downloadhelper 7.3.5 (both are latest version as of today) and I downloaded a couple of videos in the website and I could downloaded the videos, however, the videos are choppy / stuttering except sounds. How can I fix this problem? The website is https://www.pbs.org/wgbh/nova/series/nova-wonders/episodes/ When I watch these videos online, they are fine, but downloaded videos. Please try to download these videos by the video downloadhelper and watch them, so you will see the choppy / stuttering symptoms.

Additional System Details

Installed Plug-ins

uBlock Origin Video DownloadHelper

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

More Information

WestEnd 60 solutions 5387 answers

What media player are you using to play the videos? And what format is the video saved as?

What media player are you using to play the videos? And what format is the video saved as?

Question owner

WestEnd said

What media player are you using to play the videos? And what format is the video saved as?

VLC media player (3.0.4) and mp4 format. Please help! Thank you!

''WestEnd [[#answer-1187731|said]]'' <blockquote> What media player are you using to play the videos? And what format is the video saved as? </blockquote> VLC media player (3.0.4) and mp4 format. Please help! Thank you!
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

What codec is used to play these files?

Can you select in VDH what format and resolution you want to download or is there only one choice?

What codec is used to play these files? Can you select in VDH what format and resolution you want to download or is there only one choice?

Question owner

HLS streaming and .mp4 format and I tried several different file sizes such as 960x540, 480x270 so on. But all videos are choppy and stuttering (tiny stuttering every 3 ~ 5 seconds. I don't know "codec" nor VDH. Could you download the videos with the video download helper? Can you watch the videos smoothly without any problems?

HLS streaming and .mp4 format and I tried several different file sizes such as 960x540, 480x270 so on. But all videos are choppy and stuttering (tiny stuttering every 3 ~ 5 seconds. I don't know "codec" nor VDH. Could you download the videos with the video download helper? Can you watch the videos smoothly without any problems?
FredSheehan 7 solutions 35 answers

I can't access the site videos to even watch due to licensing restrictions (I am in the UK), and get this error message;

"We're sorry, but this video is not available in your region due to rights restrictions."

so I expect the downloader is struggling because they are 'protected' videos and are not supposed to be downloaded at all

I can't access the site videos to even watch due to licensing restrictions (I am in the UK), and get this error message; "We're sorry, but this video is not available in your region due to rights restrictions." so I expect the downloader is struggling because they are 'protected' videos and are not supposed to be downloaded at all

Modified by FredSheehan

Question owner

FredSheehan said

I can't access the site videos to even watch due to licensing restrictions (I am in the UK), and get this error message; "We're sorry, but this video is not available in your region due to rights restrictions." so I expect the downloader is struggling because they are 'protected' videos and are not supposed to be downloaded at all

So, I am asking someone in the US. Can you download these videos? Can you watch the videos smoothly without problems? I can download these videos with large size and small size, but all videos have stuttering. Please help!

''FredSheehan [[#answer-1188392|said]]'' <blockquote> I can't access the site videos to even watch due to licensing restrictions (I am in the UK), and get this error message; "We're sorry, but this video is not available in your region due to rights restrictions." so I expect the downloader is struggling because they are 'protected' videos and are not supposed to be downloaded at all </blockquote> So, I am asking someone in the US. Can you download these videos? Can you watch the videos smoothly without problems? I can download these videos with large size and small size, but all videos have stuttering. Please help!
WestEnd 60 solutions 5387 answers

Clicking on the link gives me errors that it can't load due to technical difficulties.

Clicking on the link gives me errors that it can't load due to technical difficulties.

Question owner

WestEnd said

Clicking on the link gives me errors that it can't load due to technical difficulties.

Huh? Are you in the US? OR search NOVA "Wonders" PBS TV series. You can find the link site. Thank you!

''WestEnd [[#answer-1188414|said]]'' <blockquote> Clicking on the link gives me errors that it can't load due to technical difficulties. </blockquote> Huh? Are you in the US? OR search NOVA "Wonders" PBS TV series. You can find the link site. Thank you!
WestEnd 60 solutions 5387 answers

I found the site with the link and I am in the US. I clicked on the link and still giving me the same problem. I clicked on the first link with are we alone and that is what I get when it goes to load the video.

I found the site with the link and I am in the US. I clicked on the link and still giving me the same problem. I clicked on the first link with are we alone and that is what I get when it goes to load the video.

Question owner

WestEnd said

I found the site with the link and I am in the US. I clicked on the link and still giving me the same problem. I clicked on the first link with are we alone and that is what I get when it goes to load the video.

I am sorry for that. When I go to the link site, it asks which local TV channel for PBS you watch, so I am at Kansas City area, I choose "KCPT", then I can watch the videos easily. Do you have any local TV channel for PBS in your area? It is free and I don't need to pay anything. Anyway, please someone help! Thanks!

''WestEnd [[#answer-1188626|said]]'' <blockquote> I found the site with the link and I am in the US. I clicked on the link and still giving me the same problem. I clicked on the first link with are we alone and that is what I get when it goes to load the video. </blockquote> I am sorry for that. When I go to the link site, it asks which local TV channel for PBS you watch, so I am at Kansas City area, I choose "KCPT", then I can watch the videos easily. Do you have any local TV channel for PBS in your area? It is free and I don't need to pay anything. Anyway, please someone help! Thanks!
WestEnd 60 solutions 5387 answers

I did choose TPT and then after that click on the link and I get the Technical issue...

I did choose TPT and then after that click on the link and I get the Technical issue...

Question owner

WestEnd said

I did choose TPT and then after that click on the link and I get the Technical issue...

Thank you for your try. I can watch the episodes nicely online, but the videos I downloaded are choppy / stuttering. "KCPT" channel is fine, but not "TPT", I guess. Can someone in the US help me? Thank you though!

''WestEnd [[#answer-1188876|said]]'' <blockquote> I did choose TPT and then after that click on the link and I get the Technical issue... </blockquote> Thank you for your try. I can watch the episodes nicely online, but the videos I downloaded are choppy / stuttering. "KCPT" channel is fine, but not "TPT", I guess. Can someone in the US help me? Thank you though!
WestEnd 60 solutions 5387 answers

I do wonder if it has something to do with Region locks where if one is another location other than then what is permitted they make the excuse of technical issues.

I do wonder if it has something to do with Region locks where if one is another location other than then what is permitted they make the excuse of technical issues.

Question owner

WestEnd said

I do wonder if it has something to do with Region locks where if one is another location other than then what is permitted they make the excuse of technical issues.

Thank you for your reply. So, I am asking someone around Kansas City area in the US (KCPT TV channel for PBS), can you watch these videos and download them nicely? Let me know someone please.

''WestEnd [[#answer-1188935|said]]'' <blockquote> I do wonder if it has something to do with Region locks where if one is another location other than then what is permitted they make the excuse of technical issues. </blockquote> Thank you for your reply. So, I am asking someone around Kansas City area in the US (KCPT TV channel for PBS), can you watch these videos and download them nicely? Let me know someone please.

Question owner

Well, no one answers the question so far.

Well, no one answers the question so far.
WestEnd 60 solutions 5387 answers

I would say since it hasn't gone well when I tried it would be for you to contact the site your getting the video from about the issue. But I suspect they might have implemented some from of streaming video protection and if your not streaming it doesn't play correctly.

I would say since it hasn't gone well when I tried it would be for you to contact the site your getting the video from about the issue. But I suspect they might have implemented some from of streaming video protection and if your not streaming it doesn't play correctly.

Modified by WestEnd