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I've been visiting a site yesterday. All of a sudden I can't, no one else has this issue.

Posted

I've been visiting "9gag" since it came out as a site. From yesterday I can't get to it from my Firefox browser. I thought it was an issue with the site, but the App was fine. So I asked a bunch of friends if they have this issue, none of them had the same problem. What happens is that when I want to go into the site, it starts loading, but the page that I'm on or if I search it out from Google just blinks once and stays the same. The page never changes and nothing happens (no error, no loading icon, no other messages). Even from a private window it doesn't load up.

I've been visiting "9gag" since it came out as a site. From yesterday I can't get to it from my Firefox browser. I thought it was an issue with the site, but the App was fine. So I asked a bunch of friends if they have this issue, none of them had the same problem. What happens is that when I want to go into the site, it starts loading, but the page that I'm on or if I search it out from Google just blinks once and stays the same. The page never changes and nothing happens (no error, no loading icon, no other messages). Even from a private window it doesn't load up.

Chosen solution

k_hinkov said

In safe mode it is all fine and when I exit that the problem still comes back.

Hello k_hinkov,

Your system details show that you have three extensions installed - would you please disable them and then re-enable them one by one, till you find the culprit  ?

My bet is on "Block Site 0.1.8" .......

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • Firefox 64.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
  • Support URL: https://support.mozilla.org/1/firefox/64.0/WINNT/en-US/

Extensions

  • Adblock Plus 3.4.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Avast Online Security 18.3.56 (wrc@avast.com)
  • Block Site 0.1.8 ({07046613-1993-4b66-9dd1-9dd1ce581cb7})
  • Block Site 4.0.7.2 ({dd3d7613-0246-469d-bc65-2a3cc1668adc}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterRAM2: 1024
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  • adapterSubsysID2: 05741025
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  • driverDate2: 3-16-2017
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  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f4dc) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4118 solutions 57501 answers

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 32.0.0.101

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows] {web link} [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac] {web link} '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 32.0.0.101 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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FredMcD
  • Top 10 Contributor
4118 solutions 57501 answers

Load the web page. Then, to reload the page bypassing the cache and force a fresh retrieval; Ctrl+Shift+R (Mac=Command+Shift+R)


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Load the web page. Then, to reload the page bypassing the cache and force a fresh retrieval; '''Ctrl+Shift+R ''(Mac=Command+Shift+R)''''' -------------- Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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Question owner

Unfortunately this didn't solve my problem. I can't get the website in the bar to search for it. When I type it in and try to connect to it there is just a flick of the current page I'm on (can be the start page as well) and the site disappears from the search bar without connecting or doing anything concerning the site. I did both things from the previous replies.

Unfortunately this didn't solve my problem. I can't get the website in the bar to search for it. When I type it in and try to connect to it there is just a flick of the current page I'm on (can be the start page as well) and the site disappears from the search bar without connecting or doing anything concerning the site. I did both things from the previous replies.
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FredMcD
  • Top 10 Contributor
4118 solutions 57501 answers

Please provide a public link (no password) that we can check out. No Personal Information Please !


Did you try Firefox in Safe Mode?

Please provide a public link (no password) that we can check out. '''No Personal Information Please ! ''' -------------- Did you try Firefox in Safe Mode?
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Pj
  • Top 25 Contributor
43 solutions 868 answers

k_hinkov said


Try the link below:
9GAG
Social Media Website
9GAG is a Hong Kong-based online platform and social media website, which allows its users to upload and share "user-generated content" or other content from external social media websites.
Since the platform for collections of Internet memes was launched on July 1, 2008, it has grown in popularity across the social media such as Facebook, Twitter, and Instagram.

https://9gag.com



~Pj

''k_hinkov [[#answer-1187139|said]]'' <blockquote> </blockquote> <Br> Try the link below: <Br> 9GAG<Br> Social Media Website <Br> 9GAG is a Hong Kong-based online platform and social media website, which allows its users to upload and share "user-generated content" or other content from external social media websites. <Br> Since the platform for collections of Internet memes was launched on July 1, 2008, it has grown in popularity across the social media such as Facebook, Twitter, and Instagram. <Br> <Center>https://9gag.com</Center> <Br><Br> ~Pj
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Question owner

In safe mode it is all fine and when I exit that the problem still comes back. What can I do? I have cleared ALL of the cookies and cache before trying this and then after that, still nothing. Awaiting further instructions :).

In safe mode it is all fine and when I exit that the problem still comes back. What can I do? I have cleared ALL of the cookies and cache before trying this and then after that, still nothing. Awaiting further instructions :).
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McCoy
  • Top 10 Contributor
430 solutions 3832 answers

Chosen Solution

k_hinkov said

In safe mode it is all fine and when I exit that the problem still comes back.

Hello k_hinkov,

Your system details show that you have three extensions installed - would you please disable them and then re-enable them one by one, till you find the culprit  ?

My bet is on "Block Site 0.1.8" .......

''k_hinkov [[#answer-1187274|said]]'' <blockquote> In safe mode it is all fine and when I exit that the problem still comes back. </blockquote> Hello k_hinkov, Your system details show that you have three extensions installed - would you please disable them and then re-enable them one by one, till you find the culprit ? My bet is on "Block Site 0.1.8" .......
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Question owner

Thank you all it seems that the problem is on me. I have an add-on that blocks sites on my demand and apparently this particular one has gone into the black list without my notice. Thanks for the help I need to check my things better next time. Good luck.

Thank you all it seems that the problem is on me. I have an add-on that blocks sites on my demand and apparently this particular one has gone into the black list without my notice. Thanks for the help I need to check my things better next time. Good luck.
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FredMcD
  • Top 10 Contributor
4118 solutions 57501 answers

Helpful Reply

That was very good work. Well done.

That was very good work. Well done.
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McCoy
  • Top 10 Contributor
430 solutions 3832 answers

k_hinkov said

Thank you all it seems that the problem is on me. I have an add-on that blocks sites on my demand

Would that be the extension I mentioned : "Block Site 0.1.8"  ?

''k_hinkov [[#answer-1188074|said]]'' <blockquote> Thank you all it seems that the problem is on me. I have an add-on that blocks sites on my demand </blockquote> Would that be the extension I mentioned : "Block Site 0.1.8" ?
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Question owner

McCoy said

k_hinkov said
Thank you all it seems that the problem is on me. I have an add-on that blocks sites on my demand

Would that be the extension I mentioned : "Block Site 0.1.8"  ?

Yes, the particular site was in the black list and the add-on was blocking it. But hey at least I know that the add-on works :D.

''McCoy [[#answer-1188125|said]]'' <blockquote> ''k_hinkov [[#answer-1188074|said]]'' <blockquote> Thank you all it seems that the problem is on me. I have an add-on that blocks sites on my demand </blockquote> Would that be the extension I mentioned : "Block Site 0.1.8" ? </blockquote> Yes, the particular site was in the black list and the add-on was blocking it. But hey at least I know that the add-on works :D.
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