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Facebook not working on firefox but works with other browsers, already tried to use firefox whilei n safe mode but nothing happend, any tips?

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Facebook is not properly working on firefox and I've tried to open it in other browsers but it works well, even facebook messenger is has this error(please see screenshot) https://imgur.com/6zqA5kX I've already tried restarting firefox in safe mode but nothing happend. Can someone help me?

Facebook is not properly working on firefox and I've tried to open it in other browsers but it works well, even facebook messenger is has this error(please see screenshot) https://imgur.com/6zqA5kX I've already tried restarting firefox in safe mode but nothing happend. Can someone help me?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

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Question owner

Helllo, I still have the problem. Can someone help?

Helllo, I still have the problem. Can someone help?
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
McCoy
  • Top 10 Contributor
546 solutions 5143 answers

Just in case the above doesn't do the trick :

Press the Alt key on your keyboard, which will bring up the
menu bar (upper top left).

Choose View => Page Style

Make sure it's set to 'Basic Page Style'.

Just in case the above doesn't do the trick : Press the Alt key on your keyboard, which will bring up the <BR>menu bar (upper top left). Choose View => Page Style Make sure it's set to 'Basic Page Style'.

Question owner

FredMcD said

Many site issues can be caused by corrupt cookies or cache. Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website. If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. How to disable Hardware Acceleration {web link}

I did everything you told me and it's still there, here's the pic: https://imgur.com/a/yOXrXHK

But I haven't tried uninstalling and reinstalling firefox. Would that do something?

''FredMcD [[#answer-1187080|said]]'' <blockquote> Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link} </blockquote> I did everything you told me and it's still there, here's the pic: https://imgur.com/a/yOXrXHK But I haven't tried uninstalling and reinstalling firefox. Would that do something?

Question owner

McCoy said

Just in case the above doesn't do the trick : Press the Alt key on your keyboard, which will bring up the
menu bar (upper top left). Choose View => Page Style Make sure it's set to 'Basic Page Style'.

Tried it, nothing happened

''McCoy [[#answer-1187087|said]]'' <blockquote> Just in case the above doesn't do the trick : Press the Alt key on your keyboard, which will bring up the <BR>menu bar (upper top left). Choose View => Page Style Make sure it's set to 'Basic Page Style'. </blockquote> Tried it, nothing happened
McCoy
  • Top 10 Contributor
546 solutions 5143 answers

noeladrian5 said

But I haven't tried uninstalling and reinstalling firefox. Would that do something?

Doesn't sound like a bad idea, but let's try to Refresh Firefox first :

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

If that doesn't work, you can always uninstall and reinstall :

To do a clean reinstall of Firefox, please follow these steps :
Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows: (Note: Check both folders.)
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
  4. Now, go ahead and reinstall Firefox :
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

''noeladrian5 [[#answer-1187256|said]]'' <blockquote> But I haven't tried uninstalling and reinstalling firefox. Would that do something? </blockquote> Doesn't sound like a bad idea, but let's try to Refresh Firefox first : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings If that doesn't work, you can always uninstall and reinstall : To do a clean reinstall of Firefox, please follow these steps : <BR>'''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' (Note: Check both folders.) #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #Now, go ahead and reinstall Firefox : ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_4-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data -->

Question owner

McCoy said

noeladrian5 said
But I haven't tried uninstalling and reinstalling firefox. Would that do something?

Doesn't sound like a bad idea, but let's try to Refresh Firefox first :

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

If that doesn't work, you can always uninstall and reinstall :

To do a clean reinstall of Firefox, please follow these steps :
Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows: (Note: Check both folders.)
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
  4. Now, go ahead and reinstall Firefox :
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Just finished reinstalling firefox and the problem's still there.... Don't know what to do now

''McCoy [[#answer-1187263|said]]'' <blockquote> ''noeladrian5 [[#answer-1187256|said]]'' <blockquote> But I haven't tried uninstalling and reinstalling firefox. Would that do something? </blockquote> Doesn't sound like a bad idea, but let's try to Refresh Firefox first : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings If that doesn't work, you can always uninstall and reinstall : To do a clean reinstall of Firefox, please follow these steps : <BR>'''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' (Note: Check both folders.) #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #Now, go ahead and reinstall Firefox : ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_4-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> </blockquote> Just finished reinstalling firefox and the problem's still there.... Don't know what to do now
McCoy
  • Top 10 Contributor
546 solutions 5143 answers

Bummer  !

You've done just about everything in the book .....  :(

Not giving up just yet - would you take a look at this article please and especially scroll down to the section :

Remove a single website from your history

(you did try Safe Mode, didn't you  ?)

Bummer ! You've done just about everything in the book ..... :( Not giving up just yet - would you take a look at this article please and especially scroll down to the section : [https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox Remove a single website from your history] (you ''did'' try Safe Mode, didn't you ?)
McCoy
  • Top 10 Contributor
546 solutions 5143 answers

A little tip :

Instead of quoting a whole post, you can just quote the relevant part :

At the beginning of the part you want to quote, make sure this tag is placed : <blockquote>

And at the end of the part you want to quote, type this tag : </blockquote> (note the forward slash ... )

(Or don't quote at all; it's not a must .... )

A little tip : Instead of quoting a whole post, you can just quote the relevant part : At the beginning of the part you want to quote, make sure this tag is placed : <nowiki><blockquote></nowiki> And at the end of the part you want to quote, type this tag : <nowiki></blockquote></nowiki> (note the forward slash ... ) (Or don't quote at all; it's not a must .... )
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

Load the web page. Then, to reload the page bypassing the cache and force a fresh retrieval; Ctrl+Shift+R (Mac=Command+Shift+R)

Try this several times.

Load the web page. Then, to reload the page bypassing the cache and force a fresh retrieval; '''Ctrl+Shift+R ''(Mac=Command+Shift+R)''''' Try this several times.